Faiza Taj Muhammad Alblooshi
Baniyas
Summary
Developed comprehensive skills in structured environment including effective communication and problem-solving. Seeking to transition into new field to utilize these transferrable skills for innovative and efficient solutions. Committed to contributing to team success and organizational growth through adaptable and strategic thinking.
Overview
12
12
years of professional experience
Work History
Assistant Recover Officer
Sheikh Shakhbout Medical City
06.2023 - Current
- Regular Follow-up for the outstanding and increase the collection on time to reduce the bad debts
- Calling Patients and Sending SMS for Outstanding follow-up
- Submission for all the private patient invoice
- Report incorrect charges and charges not captured to team billing lead or billing manager
- Managed the submission and processing of HCPCS claims, ensuring compliance with payer regulations and guidelines
- Conducted technical errors to verify data integrity and format compliance for claims submission
- Maintains a high level of productivity while maintaining accuracy
- Maintain a working Knowledge of all universal billing guidelines for all assigned payers
- Review and work payer rejection and denied reports weekly for all assigned
Customer Relation Officer - Contact Center Agent
KKT Orthopedic Spine Center
02.2015 - 05.2023
- Determines requirements by working with the Patients.
- Answers inquiries by clarifying desired information; researching, locating, and providing information.
- To utilize the patient administration system to manage the Outpatient’s Data and clinics ensuring data quality is maintained.
- Welcome and Check In patients.
- Verify and fill in essential information in the medical record
- Enter patient demographics and insurance information into the system
- Help disable and patients with physical difficulties Confirm appointments and get referral
information - Verify insurance coverage
- Maintain appointment schedules
- Serves customers by determining requirements; answering inquiries; resolving problems;
fulfilling requests; maintaining database. - Receive payment by cash, cheque, credit card etc. Checking daily cash accounts.
Teller
Send Exchange
12.2012 - 10.2014
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Executed wire transfers, stop payments and account transfers.
- Generated monthly reports on customer activity and customer feedback.
Education
BBA - Business Administration
Jaipur National University
India01-2025
Diploma - Business Administration
Brentwood Open Learning College
01.2017
Higher Secondary Education -
Sheikh Khalifa Bin Zayed Arab Pakistani School
01.2011
Skills
- Report preparation
- Team collaboration
- Helping Tendency
- Microsoft Office
- Word
- Excel
- PowerPoint
- Billing System
- Payment Plan Development
- Collection Strategies
- Interpersonal Skills
- Sound co-ordination capability
- Organizational skills
- Time management
- Problem-solving
- Data analysis
- Customer relationship management
- Cultural awareness
- Strategic planning
Languages
English
Bilingual or Proficient (C2)
Arabic
Advanced (C1)
Urdu
Bilingual or Proficient (C2)
Balochi
Bilingual or Proficient (C2)
Basic courses
- ICDL - Al Shuaa Cultural institute
- Computer skills - Bayt.com
- Time Management certification- Expert rating
- Customer Care - Nadia Institute
Disclaimer
I hereby declare that all the facts above mentioned are true to my knowledge and belief.
Timeline
Assistant Recover Officer
Sheikh Shakhbout Medical City
06.2023 - Current
Customer Relation Officer - Contact Center Agent
KKT Orthopedic Spine Center
02.2015 - 05.2023
Teller
Send Exchange
12.2012 - 10.2014
BBA - Business Administration
Jaipur National University
Diploma - Business Administration
Brentwood Open Learning College
Higher Secondary Education -
Sheikh Khalifa Bin Zayed Arab Pakistani School
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