FAIZAL AHMEDSHAH

· Shipment Coordination: Responsible for coordinating and monitoring the movement of shipments from origin to destination. This includes ensuring timely pick-ups, organizing transportation modes (e.g., air, ocean, road), and coordinating with carriers, customs brokers, and other parties involved in the logistics chain.

· Documentation Management: Involved with extensive paperwork, such as bills of lading, customs documentation, and export/import documentation. As an operations controller, I am responsible for ensuring all required documentation is accurately prepared, processed, and maintained in compliance with relevant regulations.

· Tracking and Monitoring: Monitor the progress of shipments and track their movement using various tracking systems. This involves regularly updating customers, internal teams, and stakeholders on the status of shipments, potential delays, and any other relevant information.

· Cost and Financial Management: As an operations controller, I am involved in managing the financial aspects of freight forwarding operations. This includes reviewing and analyzing costs, preparing invoices, and ensuring accurate billing for customers. Also responsible for monitoring profitability and identifying opportunities for cost optimization.

· Compliance and Regulatory Adherence: My operations must comply with various international and domestic regulations. My role involves ensuring adherence to these regulations.

· Developed and implemented operational policies and procedures to improve efficiency and reduce costs.

· Monitored and analyzed operational data to identify areas for improvement.

· Managed a team of operations personnel to ensure the smooth running of warehouse operations.

· Prepared and presented reports to senior management on operational performance.

· Troubleshooted operational problems and resolved them quickly and effectively.

• Maintaining a good relationship with the customers
• Effective follow up and collection of payments from customers
• Close follow up of cargo arrival and timely update to clients
• Meet personal/customer service team sales targets and call handling quotas
• Coordinating with transporter and clearing agents for Door to Door deliveries
• Ensure customer satisfaction and provide professional customer support
• Prepare product or service reports by collecting and analyzing customer information
• Keeping records of customer interactions, transactions, comments and complaints
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Monitoring warehouse activities for inbound cargo
• Coordinating with transporter for inbound containers and resolve issue if any
• Start to end follow up on cargoes, informing to the customer in a timely manner
• Issuing the Delivery order & NOC
• Consolidated service for Import & Exports all type cargoes.

• Strong knowledge and understanding of purchasing procedures; Maintains records and follow up files of purchases, shipments, and related matters
• Microsoft Operating System and Office Applications, including strong Excel skills; Ability to work independently and as part of a team; Self-motivated and pro-active; Highly effective and persuasive communication skills; Vendor relations management; Filing and document management; Proficient and accurate keyboard data entry; Process improvement and documentation; Time-management, prioritization and organizational skills; Observant, analytical, inquisitive and attentive
• Record, monitor expenses, raises monthly invoices
• Prepare, quotation and send to client Manages activities throughout the order fulfilment and transportation cycle to make sure established deadlines are met Performs related job duties as required

• Strong knowledge and understanding of purchasing procedures; Basic knowledge of business principles & processes and office protocol; Maintains records and follow up files of purchases, shipments, and related matters
• Microsoft Operating System and Office Applications, including strong Excel skills; Ability to work independently and as part of a team; Self-motivated and pro-active; Highly effective and persuasive communication skills; Vendor relations management; Filing and document management; Proficient and accurate keyboard data entry; Process improvement and documentation; Time-management, prioritization and organizational skills; Observant, analytical, inquisitive and attentive
• Record, monitor expenses, raises monthly invoices
• Prepare, quotation and send to client Maintain adequate Stationery supplies for the management offices and the re-ordering of same
• Coordinates with HR dept
• Regarding the employees issue like leave, medical issue, and camp issue
• Coordinate with HR Department for arranging manpower Manages activities throughout the order fulfilment and transportation cycle to make sure established deadlines are met Works in transportation & warehousing of goods
• Processes orders and oversees cycle of order fulfilment
• Responsible for making sure supplies, stock, materials, packages, and/or products are processed through the delivery and/or warehouse system efficiently and safely
• Inspect products received for quality and quantity to ensure adherence to specifications
• Performs related job duties as required

• Submitting documents in Dubai Customs for Bill of Entry Submitting documents to collect Delivery Note for Air transportation
• Telesales Works in transportation or warehousing of goods
• Processes orders and oversees cycle of order fulfillment
• Responsible for making sure supplies, stock, materials, packages, and/or products are processed through the delivery and/or warehouse system efficiently and safely
• Record, monitor expenses, raises monthly invoices
• Prepare quotation and send to client
• Negotiating Price with the client and Consolidators
• Preparing Report weekly Achievement: Got Selected for permanent employment immediately after Internship