FaizalRahman KB
Abu Dhabi,UAE
Summary
Friendly Help Desk Technician with 10 years quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses.
Overview
15
15
years of professional experience
Work History
IT Field Support Technician
Panaderia Bakery
Abu Dhabi, UAE
02.2017 - Current
- Installing and Configuring Point Of Sale (Supermarket, Restaurant, Trading) Linked computers to network and peripheral equipment, including printers and scanners
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Replaced defective components and parts on malfunctioning computers and office machines.
- Updated and installed new software on desktop and laptop computers to maintain latest technology
- Configured hardware, devices and software to set up work stations for employees
- Trained and supported end-users with software, hardware and network standards and use processes
- Loaded software, granted permissions and configured hardware for new employees as part of onboarding process
- Troubleshot operating systems, hardware and software problems to identify root causes.
- Provided timely and professional support across hardware and software issues for 50+ end users.
Point Of Sale Technician
NOVO Technologies
Abu Dhabi, UAE
02.2015 - 11.2015
- Sales Installing and Configuring Point Of Sale (Supermarket, Restaurant, Trading) Installing, Configuring and Training Cash Register, Barcode Printing Scales, Time
- Punching Machine, Barcode Printers and Others
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Offered assistance in implementing and developing training programs.
- Monitored system performance to identify potential issues.
- Installed, configured and maintained computer systems and network connections.
- Provided proficient 2nd Line in-house support for diverse IT challenges.
- Delivered reliable, high quality technical support to average of 15 users daily.
Technical Support and Sales
Invent Systems & Solutions
Abu Dhabi, UAE
02.2012 - 03.2015
- Responsible for the Repair and Maintenance Desktops and Laptop Computers
- Assembling and Disassembling Computer Parts and Peripheral Devices
- Report defects and recommend improvements, alterations and repairs
- Installing and Configuring Point Of Sale (Supermarket, Restaurant, Trading) Installing, Configuring and Training Cash Register, Barcode Printing Scales, Time
- Punching Machine, Barcode Printers and Others Provided end user training for new software and hardware
- Determined requirements and proposed the purchase of new network equipment including switches, routers, servers, workstations and backup equipment
- Planning Product Ranges and Preparing Sales and Stock Plans in Conjunction With
- Buyers Customized Software Marketing, Sales, Support Customer Site
- Delivered reliable, high quality technical support to average of 30 users daily.
Customer Support Technician
Shree Systems
Coimbatore, India
01.2011 - 01.2012
- Computer, Laptop, Printers, Scanners and Peripheral Devices Maintenance and
- Troubleshooting Developed Procedures to Provide Technical Support
- Provided End User Training for New Software and Hardware Products
- Attending Type of Customers Complaints
- Coordinated the Testing of Windows, UNIX and all other application software
- Customers Requirements and Proposed the Purchase of New Devices (computer, laptop, printer, scanner and peripheral devices.
Customer Support and Sales
Net Magic Computer Shoppe
Palakad, India
01.2009 - 01.2011
- Computer, Laptop, Printers, Scanners and Peripheral Devices Maintenance and
- Troubleshooting Developed Procedures to Provide Technical Support
- Provided End User Training for New Software and Hardware Products
- Customers Requirements and Proposed the Purchase of New Devices (computer, laptop, printer, scanner and peripheral devices
- Coordinated the Testing of Windows, UNIX and all other application software
- Attending Any Type of Customers Complaints.
Education
High School Diploma - 10th
G.H.S.S School
Kerala, India 04.2001 - /2008
Class 12th - CBSE
Board of Secondary Education
Maharashtra, India 04.2001 - /2015
Diploma - Advanced Networking
HCL Career Development Centre
Coimbatore, IndiaDiploma - Basic Hardware
HCL Career Development Centre
Coimbatore, IndiaDiploma - Network Technologies & Devices
HCL Career Development Centre
Coimbatore, IndiaSkills
- Self-Motivated
- Interpersonal Communication
- Dependable and Responsible
- Organization and Time Management
- Testing and evaluation
- POS component repair
- Insurance processing
- Supply ordering
- POS software expertise
- Stationery control
Additional Information
Available upon request.
Languages
Malayalam
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Tamil
Intermediate (B1)
Hindi
Elementary (A2)
Hobbies
Reading, Listening and Long Driving
Timeline
IT Field Support Technician
Panaderia Bakery
02.2017 - Current
Point Of Sale Technician
NOVO Technologies
02.2015 - 11.2015
Technical Support and Sales
Invent Systems & Solutions
02.2012 - 03.2015
Customer Support Technician
Shree Systems
01.2011 - 01.2012
Customer Support and Sales
Net Magic Computer Shoppe
01.2009 - 01.2011
High School Diploma - 10th
G.H.S.S School
04.2001 - /2008
Class 12th - CBSE
Board of Secondary Education
04.2001 - /2015
Diploma - Advanced Networking
HCL Career Development Centre
Diploma - Basic Hardware
HCL Career Development Centre
Diploma - Network Technologies & Devices
HCL Career Development Centre
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