Ms Excel
Faizan A. Siddiqui
Takaful Professional
Abu Dhabi
Summary
Experienced insurance professional specializing in Takaful with a strong track record of driving sales, managing client relationships, and delivering exceptional service. Expertise in Medical and General insurance. Committed to adding value and exceeding client expectations.
Overview
13
13
years of professional experience
2
2
years of post-secondary education
3
3
Languages
Work History
Lead Consultant
ZEMYD Marketing & Consultancy
Dubai
08.2019 - Current
- Prioritized projects and project tasks depending upon key milestones and deadline dates.
- Performed gap analysis and provided plans based off of identified recommendations.
- Configured CRM systems to meet unique business requirements of individual clients.
- Analyzed requirements, developed cost estimates, evaluated alternative solutions and supported information system acquisition and implementation.
- Developed custom solutions based upon clients' strict requirements.
- Received customer RFQs, quoted pricing information, performed consultative selling to customers and recommended company products and services tracks.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Identified issues, analyzed information and provided solutions to problems.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Actively listened to customers, handled concerns quickly and escalated major issues to Line manager.
Assistant Manager
Pak Qatar Takaful
Karachi
01.2011 - 01.2019
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored team members to enhance professional development and accountability in workplace.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates, and facilitate open communication.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Trained new employees on proper protocols and customer service standards.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Education
MBA - Business Administration
SZABIST
Karachi, Pakistan 08.2012 - 07.2014
Skills
Team Leadership & Development
undefinedSoftware
Ms Word
Ms Powerpoint
Interests
Motor Sports
Football
Cricket
Timeline
Lead Consultant
ZEMYD Marketing & Consultancy
08.2019 - Current
MBA - Business Administration
SZABIST
08.2012 - 07.2014
Assistant Manager
Pak Qatar Takaful
01.2011 - 01.2019
Similar Profiles
Noor JavedNoor Javed
NA at Bright Future & Marketing Research & ConsultancyNA at Bright Future & Marketing Research & Consultancy
Julian ChewJulian Chew
Volunteer at Emerge Marketing & ConsultancyVolunteer at Emerge Marketing & Consultancy
Md Nazim Ali NadimMd Nazim Ali Nadim
Marketing Executive Assistant at Restaurant Society (F&B Developing and Marketing Consultancy)Marketing Executive Assistant at Restaurant Society (F&B Developing and Marketing Consultancy)
ASHETHA PETERASHETHA PETER
HCC Medical Coder at ChampionsHCC Medical Coder at Champions
Moustafa GadMoustafa Gad
Quantity surveying consultant engineer at Bilfinger Middle EastQuantity surveying consultant engineer at Bilfinger Middle East