Fakhar Iqbal
Abu Dhabi
Summary
Dynamic travel consultant with extensive experience in creating tailored itineraries and managing complex bookings to ensure exceptional client satisfaction. Proven ability to collaborate effectively within teams, adapt to evolving client needs, and consistently deliver outstanding results. Expertise in customer service and problem-solving, complemented by a commitment to staying informed on the latest travel trends and regulations. Passionate about enhancing the travel experience through personalized service and attention to detail.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Travel Consultant – Admin & Operations
Omeir Travel Agency
04.2022 - Current
- Handled activation/reactivation of user IDs for staff and B2B clients across GDS and OTA platforms; maintained system access records and documentation.
- Managed B2B accounts and OTA bookings; processed ticket reissues and centralized refunds through GDS.
- Coordinated with airlines and suppliers to ensure timely issue resolution.
- Organized complete travel arrangements, including flights, hotels, and customized itineraries.
- Prepared competitive quotations and responded to client inquiries promptly.
- Delivered exceptional customer service, fostering long-term client relationships.
- Designed tailored travel itineraries based on client preferences and budget.
- Resolved customer inquiries efficiently, improving satisfaction and retention.
- Implemented a feedback system to enhance service quality and client experience.
- Leveraged CRM software to manage client relationships and track bookings effectively.
- Trained junior consultants on best practices in customer service and itinerary planning.
- Collaborated with team members to optimize travel recommendations and share industry knowledge.
Senior Corporate Travel Consultant
Arab Link Travel
01.2022 - 03.2023
- Provide expert travel consultation, planning, and booking services for both corporate and leisure clients, including flights, hotels, transportation, and tours.
- Manage VIP and corporate accounts, offering personalized services to ensure high client satisfaction.
- Handle IATA and BSP transactions, ensuring compliance with travel industry standards and best practices.
- Assist clients with travel-related issues, changes, or cancellations, offering creative solutions for smooth travel experiences.
- Maintain detailed and accurate records of all bookings and transactions to ensure transparency and compliance.
- Cultivate strong relationships with airlines and suppliers to secure competitive pricing and exclusive offers for clients.
- Consistently meet and exceed sales targets while providing exceptional customer service.
Senior Travel Consultant
United Travels Islamabad (Pvt) Ltd.
04.2019 - 12.2020
- Responsible to give satisfaction to the client and best services
- Deal with clients and customers daily
- Consultative sales model to drive sales and develop customer relationships
- Dealing B2B accounts, Quoting new customers
- Provide end to end service while organize a trip from booking the tickets, reserving the hotels and creating the itinerary
- Maintain all tickets records
- Handle travel-related issues, changes, or cancellations effectively by providing solutions and alternatives to ensure a smooth and stress-free travel experience for clients
Travel Consultant
The Hadi Travel & Tours
07.2014 - 04.2019
- Providing the best services to the customers, and keeping the client Satisfied
- Dealing with corporate accounts
- Maintain statement of all NON-IATA Agents
- Receives, records and transmits guests' requests accurately
- BSP Management IATA Payments Our All-IATA issue and maintain Capping/stock good relationship with airline staff
- Suggest suitable travel options that best suit clients' needs
- Offer and promote different services and offerings
- Handling group booking, Maintain accounts of all NON- IATA Agents
- Coordinated travel arrangements for Umrah groups and assisted walking Umrah customers
Education
F.A - Fine Arts / Faculty of Arts
Allama Iqbal Open University
Islamabad, Pakistan01.2019
Skills
- GDS Systems: Amadeus, Galileo, Sabre
- Corporate Travel Management
- B2B & OTA Account Handling
- Ticketing, Reissues, Refunds (BSP/IATA)
- Centralized Refund Processing
- Fare Rules & Pricing Analysis
- Flight, Hotel & Ground Arrangements
- Travel Policy Compliance
- CRM & Reservation Systems
- Supplier & Airline Coordination
- Customer Service & Client Retention
- Issue Resolution & Disruption Handling
- Group Bookings & Corporate Events
- Negotiation & Cost Optimization
- Data Entry & Reporting
- Sales Support & Quotation Preparation
- Multilingual Communication
- Travel insurance
- Global destinations
- Interpersonal communications
Certification
- Amadeus Advanced Training Course, 2022
- Travelport + Refund Session, 2022
- Amadeus Basic / Advanced Training Course, 2018
- Abacus / Sabre Advanced Training Course, 2017
- Galileo / Travel Port Basic Training Course, 2016
LANGUAGES
English - Upper intermediate
Upper intermediate (B2)
Urdu - Native
Bilingual or Proficient (C2)
Hindi - Fluent
Upper intermediate (B2)
Punjabi - Native
Bilingual or Proficient (C2)
Timeline
Travel Consultant – Admin & Operations
Omeir Travel Agency
04.2022 - Current
Senior Corporate Travel Consultant
Arab Link Travel
01.2022 - 03.2023
Senior Travel Consultant
United Travels Islamabad (Pvt) Ltd.
04.2019 - 12.2020
Travel Consultant
The Hadi Travel & Tours
07.2014 - 04.2019
F.A - Fine Arts / Faculty of Arts
Allama Iqbal Open University