Fakharunnisa Farooq
Dubai
Summary
Experienced Processor with a demonstrated history of working in the banking industry. Skilled in Compliance, KYC, Back Office Processing, and Customer Service. Strong finance professional with a Master's degree.
Overview
10
10
years of professional experience
Work History
Senior Associate
Emirates NBD
06.2015 - Current
- Perform annual risk review by doing thorough checks of KYC, trade license and memorandum of agreement for existing entity bank customers
- Determine organizational structure of multi layered companies through review of constitutional documents
- Analyze and review top three credit / debit counter party amounts and requesting of supporting documents or transactions exceeding monetary thresholds
- Review CDD (Customer Due Diligence) and RPD (Related Party Details) forms and determine if there are any changes in company activities, turnover and corporate structure
- Conduct OWC (Online Watchlist Check), PDS (Public Domain Search) and adverse media checks for all counter parties and related parties
- Involved in system testing and integration of new banking system PEGA and SSP
- Consistently meet performance targets by reviewing maximum number of fresh and resubmission cases on a daily basis while maintaining minimal error rate
- Conducted high-risk annual reviews ensuring KYC compliance
- Executed CDD, RPD, OWC, PDS, and adverse media checks effectively
- Identified and verified high-value transactions with supporting docs
- Analyzed entity structures through constitutional document review
- Trained and supported new team members, maintaining culture of collaboration.
SmartBusiness/Business Online and Implementation
Emirates NBD
- Conducts problem solving and troubleshooting
- Providing first level contact and convey resolutions to customer issues
- Respond to customer complaints
- Tracking, routing and redirecting problems to correct resources
- Properly escalating unresolved queries to the next level of support
- Maintained a friendly manner and calm, positive demeanour when handling complaints
- Trained junior associates in proper procedures, team policies and strategies for success
Payroll Processor
Emirates NBD
- Payroll processing of Emirates NBD and Emirates Islamic clients
- Processing WPS and NONWPS salaries
- Responding to any financial and banking queries
Collection Officer
First Solution Management Services
11.2014 - 05.2015
- To follow up and collect on all overdue bills
- Prepare daily / weekly progress report
- Handle number of calls/contact (as per department set targets) & follow-up on customer's commitment to pay
Education
Bachelor of Commerce - Finance And Marketing
Murdoch University
Dubai12-2014
MBA - Post Graduate
Murdoch University
01.2018
Skills
- Siebel CRM
- Problem-solving abilities
- Time management abilities
- Multitasking
- Problem-solving aptitude
- Compliance
- Risk Management
- Customer Service
- Financial Analysis and Planning
- Business Management
- Transaction Management
- Business Development
- KYC compliance
- Customer Due Diligence (CDD)
- Cross-functional coordination
- Data Analysis
Languages
Urdu
English
Personal Information
- Date of Birth: 02/04/93
- Nationality: Pakistan
- Marital Status: Single
Drivinglicense - Category
Valid UAE driving license
Timeline
Senior Associate
Emirates NBD
06.2015 - Current
Collection Officer
First Solution Management Services
11.2014 - 05.2015
SmartBusiness/Business Online and Implementation
Emirates NBD
Payroll Processor
Emirates NBD
Bachelor of Commerce - Finance And Marketing
Murdoch University
MBA - Post Graduate
Murdoch University
Similar Profiles
Anand NairAnand Nair
Sales Officer at Emirates NBD Bank at Channel Partner.Sales Officer at Emirates NBD Bank at Channel Partner.
MUHAMMAD NADEEMMUHAMMAD NADEEM
Personal Banking Advisor (Branch Banking Sales and Services) at Emirates NBDPersonal Banking Advisor (Branch Banking Sales and Services) at Emirates NBD
Rouda AljasmiRouda Aljasmi
Process Associate at Emirates nbd bankProcess Associate at Emirates nbd bank