FAKHARUNNISA FAROOQ

• Perform annual risk review by doing thorough checks of KYC, trade license and memorandum of agreement for existing entity bank customers
• Determine organisational structure of multi-layered companies through review of constitutional documents
• Analyze and review top three credits / debits counter party amounts and requesting of supporting documents or transactions exceeding monetary thresholds
• Review CDD – Customer Due Diligence) and RPD – Related Party Details) forms and determine if there are any changes in company activities, turnover and corporate structure
• Conduct OWC – Online Watch list Check), PDS – Public Domain Search) and adverse media checks for all counter parties and related parties
• Involved in system testing and integration of new banking system PEGA and SSP
• Trained and supported new team members, maintaining culture of collaboration

Smart Business/Business Online Implementation and Customer Service

• Providing first level contact and convey resolutions to customer issues
• Respond to customer complaints
• Tracking, routing and redirecting problems to correct resources
• Properly escalating unresolved queries to the next level of support
• Trained junior associates in proper procedures, team policies and strategies for success

Payroll processing of Emirates NBD and Emirates Islamic clients

• Processing WPS and NONWPS salaries
• Responding to any financial and banking queries

E-Channels Payments

• Process electronic receipt of payments made to external parties
• Manage payments with in banking system, ensuring accuracy and timeline
• Participate in system testing as required

• Improved reporting accuracy by 15% by preparing daily and weekly progress reports efficiently
• Managed 50 calls daily, improving customer satisfaction by 15% through efficient handling and resolution
• Follow-up on customer's commitment to pay