Fakhra Al Hameli
Al Shamkha
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Customer Service Executive
Rise And Shine (group Of Companies)
12.2023 - Current
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Developed long-term strategic partnerships with key vendors, enhancing collaboration and creating mutual benefits.
Key Client Sales Associate
Daman healthcare
10.2019 - 04.2022
- Successfully maintained clean, valid driver's license and access to reliable transportation
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Developed team communications and information for meetings
- Increased customer satisfaction by resolving issues
- Created plans and communicated deadlines to complete projects on time.
Sales Executive
ayadi manpower supply
08.2020 - 04.2021
- Analyzed past sales data and team performance to develop realistic sales goals
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close
- Utilized internal lead referral tools to solicit new business opportunities and contacts
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Education
Bachelor of Science in Finance -
Zayed University
05.2024
High School Diploma -
Emirates National School
05.2017
Skills
- Private client coverage
- Event sales
- Client confidentiality
- Specialization ] sales
- Client advisement
- Client satisfaction management
- Key relationship development
- Business development and planning
Volunteering
- AFC Asain cup, -19
- Special Olympics, -19
- Club World -18
- Abu Dhabi Ladies Country Club, -18
- NYU Work Shops - 17
Languages
Arabic
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
French
Elementary (A2)
Timeline
Customer Service Executive
Rise And Shine (group Of Companies)
12.2023 - Current
Sales Executive
ayadi manpower supply
08.2020 - 04.2021
Key Client Sales Associate
Daman healthcare
10.2019 - 04.2022
Bachelor of Science in Finance -
Zayed University
High School Diploma -
Emirates National School
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