FAKHRUL ISLAM
Dubai,UAE
Summary
Accomplished Administrative and Logistics Manger with solid experience in fast-paced delivery services environments. An expert in persuasive negotiation, leading diverse teams, and winning customer satisfaction. Superb command of project management, client conflict resolution, and business management.
Overview
6
6
years of professional experience
Work History
Administrative and Logistic Manager
Gulf Way Delivery Services LLC
Dubai, UAE
09.2023 - Current
- Plan and streamline all administrative procedures
- Monitor office inventory and organizational costs
- Organize and supervise other office activities
- Develop and maintain administrative documents; generate and distribute general communications to personnel
- Basic document management of hard and soft copies, including use of SharePoint (ex: process outgoing mail/packages, sort incoming mail/packages, filing, copying, scanning, sorting, faxing, and shredding)
- Keeping all the legal documentation
- Track and report personnel onboarding metrics and key performance indicators.
Onboarding and Logistic Executive
Noor Al Qamar Order Delivery Services
Sharjah, UAE
03.2021 - 08.2023
- Managing the entire process of onboarding process, scheduling riders' training, distributing and bookkeeping of all bikes and sim's, etc
- Tracking the performances of riders through an assigned team of supervisors for both Dubai & Northern Emirates teams
- Maintaining & raising invoices to the channel partners
- Managing payrolls for entire fleet and 4PLs
- Develop and maintain administrative documents; generate and distribute general communications to personnel
- Basic document management of hard and soft copies, including use of SharePoint (ex: process outgoing mail/packages, sort incoming mail/packages, filing, copying, scanning, sorting, faxing, and shredding)
- Create and utilize standardized materials and checklists for Rider onboarding
- Track and report personnel onboarding metrics and key performance indicators.
Centre Manager
Xiaomi Bangladesh
Cox's Bazar
01.2019 - 02.2021
- Delivering a comprehensive service to enquiring customers
- Possibly delegating certain customer enquiries to specific teams
- Managing a large number of incoming calls and emails
- Managing customers' accounts
- Keeping a record of customer interaction and details of actions taken
- Communicating with internal teams to discuss sales targets
- Generating sales leads, building
- Reporting back on results.
Education
Bachelors in Arts with Social Science -
National University
DhakaSkills
- Active listening, with effective communication and empathy
- Patience and attention to detail
- Adaptive to all kinds of work environments (can work under extreme pressure)
- Microsoft Excel
- Client account management
- Project Management
- Operational support
- Logistical planning
- Team Leadership
Personal Information
- Passport Number: A06398601
- Father's Name: Md. Joynal Abedin
- Date of birth: 10/05/93
- Gender: Male
- Nationality: Bangladeshi
- Marital status: Married
- Religion: Islam
Timeline
Administrative and Logistic Manager
Gulf Way Delivery Services LLC
09.2023 - Current
Onboarding and Logistic Executive
Noor Al Qamar Order Delivery Services
03.2021 - 08.2023
Centre Manager
Xiaomi Bangladesh
01.2019 - 02.2021
Bachelors in Arts with Social Science -
National University
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