Famrin Farook

• Identifying potential customers through databases, cold calling, follow up leads and telephone/personal contacts etc.
• Contacting potential customers and convince them about the bank’s product offerings.
• Major accountability for a Relationship Officer is to ensure that business is solicited as per the Shariah guidelines/process.
• Ensuring that the conclusions on all the business sourced on Tele sales leads, should be reported to ARM/RM.
• Ensuring that prospects are clearly communicated about the bank charges/terms and conditions.
• Data confidentiality and secrecy norms of the bank are adhered to.
• Ensuring that no customer application is misplaced and is kept in safe custody.
• Achieving sales Target everymonth (already done 160% of target)
• Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
• Developed and implemented standards for staff to provide consistent service to customers.
• Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.

In my role as a Customer Relationship Officer, I was dedicated to enhancing self-productivity and ensuring the utmost satisfaction of our customers

• My responsibilities included: Identifying potential customers through databases, cold calling, follow up leads and telephone/personal contacts etc
• Contacting potential customers and convince them about the bank's product offerings
• Ensuring that the conclusions on all the business sourced on Tele sales leads, should be reported to ARM/RM
• Ensuring that prospects are clearly communicated about the bank charges/terms and conditions
• Ensuring that no customer application is misplaced and is kept in safe custody
• Achieving sales Target every month (already done 160% of target)
• Improving Self-Productivity: Continuously seeking ways to improve my personal efficiency and effectiveness in serving customers
• Minimizing Errors: Implementing meticulous procedures to minimize errors in customer interactions and transactions
• Minimizing Processing Time: Streamlining processes to reduce the time required for customer service requests
• Delivering Consistent Customer Service: Maintaining a high standard of customer service to ensure that every customer had a consistent experience
• Managing Customer Queues Efficiently: Implementing strategies to reduce customer wait times and manage queues effectively
• Maintaining High Service Standards: Ensuring that service standards were consistently high when dealing with customers
• Adherence to Policies & Procedures: Strictly following company policies and procedures to provide a structured and reliable service
• Referring Exceptions/Deviations: Promptly referring any exceptions or deviations to the appropriate approving authority, in accordance with delegation protocols.