FANCY MATHEW
Abu Dhabi
Summary
Experienced logistics and documentation professional with over 15 years in project cargo management, customer service, and documentation within the freight and logistics industry. Adept at handling complex cargo operations, customs clearance, ERP systems, and Dangerous Goods handling. Proven ability to streamline operations, coordinate with global partners, and ensure high levels of customer satisfaction.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Sr. Contracts Expeditor
MATRIX, Abu Dhabi, UAE
05.2011 - Current
- Independently manage project cargo for key contract clients including BOROUGE, ZADCO, and GHQ.
- Coordinate with GHQ for shipment approvals and customs clearance.
- Plan optimal shipment routes based on cost, transit time, and security.
- Negotiate freight rates and manage inquiries, nominations, and bookings.
- Liaise with customers and vendors for cargo handling and issue resolution.
- Maintain accurate Import & Export records using ERP systems.
- Classify Dangerous Goods and prepare Shipper's Declarations.
- Support QHSE documentation with the quality management team.
- Train new project team members and support IT in C-soft application training.
- Focus on continuous process improvement and customer satisfaction.
- Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
- Handled urgent requests from customers, working diligently to resolve issues quickly without compromising quality standards.
Customer Service Executive
FSL Freight & Logistics Co. LLC, Abu Dhabi
12.2006 - 07.2009
- Independently handled customer service operations and database setup.
- Coordinated with international agents for shipment movements.
- Managed freight negotiations and cargo documentation.
- Resolved discrepancies with overseas agents and airlines.
- Monitored cross-border shipments and ensured timely delivery.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Documentation Executive
MAERSK SEALAND, Abu Dhabi, UAE
07.2004 - 11.2005
- Prepared manifests and managed customs documentation.
- Issued delivery orders and maintained charge records.
- Compiled daily operational and financial reports.
- Managed gate movements and coordinated cargo arrival communications.
Lecturer & Programmer
St. Berchmans College, Kerala, India
05.1999 - 02.2004
- Delivered MCA & BCA lectures and developed academic software.
- Created teaching strategies and unit plans.
- Maintained and managed computer lab facilities and systems.
Education
Master's - computer applications
Indira Gandhi National University
01.2003
O' Level - Computer Science
Department of Electronics
01.1998
Bachelor - Botany
Mahatma Gandhi University
01.1996
TRAININGS & CERTIFICATIONS
- Dangerous Goods Regulations - CAT6 at GCAS Abu Dhabi.
- Airfreight- cargo acceptance and DG regulations at GCAS Abu Dhabi.
- Internal Auditor introductory course by Bureau Veritas.
Personal Information
- Date of Birth: 09/28/75
- Nationality: Indian
- Driving License: Valid UAE driving license for light vehicles.
- Marital Status: Married
- Visa Status: Residence Visa (Husband's sponsorship)
Certification
- Dangerous Goods Regulations – CAT 6 – GCAS, Abu Dhabi
- Airfreight Cargo Acceptance & DG Regulations – GCAS, Abu Dhabi
- Internal Auditor Introductory Course – Bureau Veritas
Timeline
Sr. Contracts Expeditor
MATRIX, Abu Dhabi, UAE
05.2011 - Current
Customer Service Executive
FSL Freight & Logistics Co. LLC, Abu Dhabi
12.2006 - 07.2009
Documentation Executive
MAERSK SEALAND, Abu Dhabi, UAE
07.2004 - 11.2005
Lecturer & Programmer
St. Berchmans College, Kerala, India
05.1999 - 02.2004
O' Level - Computer Science
Department of Electronics
Bachelor - Botany
Mahatma Gandhi University
Master's - computer applications
Indira Gandhi National University
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