Fanindra Bishwokarma
Restaurant Supervisor
Dubai
Summary
Competitive Sales Supervisor with experience overseeing sales teams to meet sales plans. Proficient in handling customers' complaints, inquiries and addressing concerns. Consistently completes sales orders accurately to exceed customer expectations. Outstanding leadership, organizational and communication skills.
Overview
12
12
years of professional experience
12
12
years of post-secondary education
Work History
Assistant Cafe Manager
Al Qamar Al Lamie Cafeteria
Sharjah
2018.09 - 2021.12
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Secured daily cash by verifying totals and making nightly deposits.
- Kept cafe in full compliance with health code standards and achieved consistent good scores.
- Forecasted demand and scheduled employees effectively to handle coverage needs.
- Managed display products effectively to achieve consistent sales with minimal waste.
- Grew cafe sales by effectively marketing business and improving customer relations strategies.
Barista Supervisor
M.H alshaya LLC (Starbucks Coffee shop)
Dubai
2010.12 - 2017.02
- Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Designed and adjusted work schedules to meet business demands.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Advised customers on whole bean and bulk tea purchases by detailing origin, flavor and pairing recommendations.
Service Supervisor
First food llc. Burgerking
Dubai
2007.10 - 2010.08
- Assisted with training and development of team members.
- Handled customer complaints and inquiries.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
Education
High School Diploma -
Shree Himalaya Ma.Vi. School, Saurpani, Gorkha
Gorkha, Nepal 1990.04 - 2002.04
Skills
Order management
undefinedTimeline
Assistant Cafe Manager
Al Qamar Al Lamie Cafeteria
2018.09 - 2021.12
Barista Supervisor
M.H alshaya LLC (Starbucks Coffee shop)
2010.12 - 2017.02
Service Supervisor
First food llc. Burgerking
2007.10 - 2010.08
High School Diploma -
Shree Himalaya Ma.Vi. School, Saurpani, Gorkha
1990.04 - 2002.04
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