Fanny Duarte Rodríguez
Dubai,Emiratos Árabes Unidos
Summary
Professional with strong background in data analysis and customer service, skilled in Microsoft Office Suite and agile methodologies. Proven ability in team collaboration and conflict resolution, enhancing workplace productivity. Experienced in recruitment processes and competency assessments, utilizing empathy to build effective teams. Demonstrates excellent time management and communication skills, contributing to organizational success and operational efficiency.
Overview
14
14
years of professional experience
1
1
Certification
26
26
years of post-secondary education
Work history
Human Resources Management Assistant
Banco Cooperativo Coopcentral
San Gil, Santander
09.2024 - 07.2025
- Coordinated information flow for the performance management process based on the evaluations of the 400 employees.
- I collaborated with fire departments and health authorities to ensure compliance with inspections at all 15 regional offices.
- Facilitated OSHMS process by implementing national office checklists for technical visits.
- Assisted in budgeting procedures to ensure cost-effective operations.
- Coordinated special events, contributing towards a positive company image.
Self-Service Leader
La Tercera de Torres
San Gil - Santander, Colombia
03.2023 - 06.2024
- I developed strategies to boost sales and improve customer service, and implemented reliability strategies that increased customer loyalty by 45%.
- Ensured consistent product supply to align with demand.
- Maintained compliance with retail processes for displays and inventory management.
- Guaranteed product quality to strengthen relationships with suppliers.
- Generated added value through efficient payment processing on platforms.
Human Resources Advisor
ACUASAN EICE ESP
San Gil - Santander, Colombia
03.2023 - 12.2023
- Offering professional support in human resources for administrative management of San Gil Water, Sewerage, Sanitation and Public Lighting Energy Management Company - Acuasan E.I.C.E. - E.S.P.
- Balanced budgets effectively for all HR initiatives and projects.
- Coordinated seamless onboarding processes for smooth transition of new hires.
- Effectively interpreted labor legislation, safeguarding the organization's interests and achieving recovery in 30% of disabilities.
- Updated company policies, maintaining compliance with employment legislation.
Regional Human Resources Analyst
Tostao, Café & Pan
Bucaramanga, Santander
01.2022 - 01.2023
- I led recruiting and selection initiatives, oversaw hiring processes to attract top talent for the region's 25 stores, administrative office, and distribution center, and fostered a strong corporate culture.
- Implemented performance evaluation systems to monitor staff performance effectively.
- Administered disciplinary processes to maintain workplace standards and compliance.
- Assisted in payroll administration; ensured accurate and timely payments.
- Coordinated training sessions to enhance staff skills and performance.
Quality and Portfolio Advisor
E.S.E. CENTRO DE SALUD PARAMO
Paramo, Santander
08.2021 - 06.2022
- Professional service agreement for consulting, implementation, performance, and management of integrated planning and management model (MIPG), management assistance related to portfolio, reconciliations of glosses, and/or refunds produced by different service providers and other entities.
- Established strong relationships with clients for improved business partnerships.
- Ensured compliance with regulatory requirements, enhancing the company's reputation in the industry.
Human Resources Leader
Fundación Avanzar FOS
Bucaramanga, Santander
12.2019 - 12.2020
- Directed Human Resources operations encompassing recruitment, selection, and hiring processes.
- Administered human resources management and benefits programmers to optimize employee engagement.
- Implemented training and education strategies to foster professional development.
- Delivered analytical reports for senior management to aid in informed decision-making.
- Established efficient payroll system to timely salary disbursement.
Recruiting and Selection Manager
Cadena Comercial OXXO Colombia SAS
Bucaramanga, Santander
02.2017 - 05.2019
- Coordinated, executed hiring, recruitment and training strategies to build successful store and administrative staff team.
- Facilitated job rotation to optimize workforce effectiveness and satisfaction.
- Conducted employee welfare activities to foster a supportive workplace culture.
- Engaged in projects and meetings to contribute to strategic objectives.
- Facilitated staff training, resulting in better customer service.
Human Resources Director
INDULACTEOS DE COLOMBIA S.A.S
Bucaramanga, Santander
07.2015 - 02.2017
- Managed full cycle of personnel recruitment, selection, hiring, oversight, and termination; conducted dismissal procedures in alignment with policy guidelines; updated employee files consistently to ensure data integrity.
- Oversaw payroll processing and communicated settlement messages efficiently and Produced Integrated Contribution Settlement Form (PILA) as required by regulations. Handled inquiries from management support entities like ARL, EPS, AFP, CCF, MINTRABAJO, UGPP, SENA, SOI.
- Reviewed garnishments and approved organizational proposals as part of compliance checks, responded to formal petitions to stakeholder needs.
- Coordinated benefits packages, enhancing employee job satisfaction and retention rates.
- Instituted flexible working arrangements promoting work-life balance for employees.
Administrative Director
Asociación Centro Vida Los Guanes
Barichara, Santander
02.2011 - 11.2012
- Submitted proposals to Municipal Administration for management of funds from Pro-Senior Citizen Stamp collection.
- Managed IPS Los Guanes in financial, administrative, and service operations. Ensured compliance with regulations governing resource allocation.
- Oversaw human, physical, and financial resources efficiently.
Addressed priority needs of elderly and work team members. - Maintained adherence to industrial hygiene and safety standards.
- Organized company documents for improved accessibility and compliance.
Education
Diploma of Education - English General Course
Next Academy of Management Education
Dubai 07.2025 -
Specialization in strategic human resources management
Corporación Universitaria Minuto De Dios
Bucaramanga 03/2025 - Current
Diploma - Verifier of compliance with the enabling conditions in IPS Resolution 3100-2019
MULTIEMERGENCIAS SAS
Colombia - On line 05.2008 - 05.2021
Postgraduate / Master's Degree - Project Design, Management and Direction
FUNIBER
Bucaramanga 07.2001 - 05.2009
Bachelor of Business Administration - Business Administration
Universidad Cooperativa de Colombia
Bucaramanga 06.2001 - 04.2006
Skills
- Microsoft Office Suite
- Data analysis
- Presentation skills
- Written communication
- Time management
- Leadership abilities
- Conflict resolution strategies
- Customer service excellence
- Team collaboration
- Competency assessment
- Empathy and understanding
- Recruitment process handling
- Leadership qualities
- Customer relationship management software
- Agile methodology
Certification
Certificate in Competency-Based Recruitment and Selection
Accomplishments
Achievements in participating in the VRITAE CREATIONS fashion show 2025 organized at BIG Education Campus Inauguration.
Languages
Spanish - Mother Language
Native
English - Intermediate
Upper intermediate
Affiliations
Cinema, walk, voleibol, soccer, read novel literature.
Timeline
Diploma of Education - English General Course
Next Academy of Management Education
07.2025 -
Specialization in strategic human resources management
Corporación Universitaria Minuto De Dios
03/2025 - Current
Human Resources Management Assistant
Banco Cooperativo Coopcentral
09.2024 - 07.2025
Self-Service Leader
La Tercera de Torres
03.2023 - 06.2024
Human Resources Advisor
ACUASAN EICE ESP
03.2023 - 12.2023
Regional Human Resources Analyst
Tostao, Café & Pan
01.2022 - 01.2023
Quality and Portfolio Advisor
E.S.E. CENTRO DE SALUD PARAMO
08.2021 - 06.2022
Human Resources Leader
Fundación Avanzar FOS
12.2019 - 12.2020
Recruiting and Selection Manager
Cadena Comercial OXXO Colombia SAS
02.2017 - 05.2019
Human Resources Director
INDULACTEOS DE COLOMBIA S.A.S
07.2015 - 02.2017
Administrative Director
Asociación Centro Vida Los Guanes
02.2011 - 11.2012
Diploma - Verifier of compliance with the enabling conditions in IPS Resolution 3100-2019
MULTIEMERGENCIAS SAS
05.2008 - 05.2021
Postgraduate / Master's Degree - Project Design, Management and Direction
FUNIBER
07.2001 - 05.2009
Bachelor of Business Administration - Business Administration
Universidad Cooperativa de Colombia
06.2001 - 04.2006
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