FAOUZIA TOUATI
Dubai
Summary
Target-driven sales professional with 7+ years of experience consistently delivering to growing targets. Uses diverse range of sales techniques and strategies to hit targets. History of generating new revenue streams while building customer retention.
Overview
3
3
Languages
16
16
years of professional experience
Work History
Senior Sales Executive
Aster Healthcare
Dubai
03.2018 - Current
- Achieved sales targets consistently while supporting revenue growth through set strategies.
- Developed key sales strategies that enhanced overall team performance and drove sales growth.
- Implemented customised client solutions that increased customer retention and satisfaction.
- Developed and maintained customer relationships through consultative product guidance.
- Used consultative selling to confirm requirements and recommend fitting solutions.
- Identified customer needs each day and recommended suitable products accordingly.
- Trained junior executives on advanced selling techniques, enhancing their skill set.
- Executed promotional campaigns for new products to increase visibility. through targeted upselling actions, boosting customer engagement and sales.
- Responded to customer queries and resolved concerns while keeping service standards.
- Met targets consistently by employing effective pipeline management practices.
- Monitored stock availability, controlled expiry dates, and spotted sales opportunities.
- Supported promotional campaigns and business objectives with manager collaboration.
- Coordinated daily store tasks to keep operations running during peak trading.
Sales Supervisor
Majid Al Futtaim Group
Dubai
12.2014 - 11.2016
- Managed daily sales operations, ensuring achievement of sales targets and adherence to service standards.
- Inspired sales staff to achieve personal targets, contributing to overall store profitability.
- Managed floor coverage responsibilities and day-to-day customer service operations.
- Supported customers during purchases, enhancing customer retention rates through effective service.
- Trained new staff to improve productivity and efficiency in daily work.
- Delegated tasks to team members to complete duties on time.
- Maintained open communication with employees to build a supportive workplace culture.
- Prepared sales reports and shared market insights for informed decisions.
Customer Service Representative
Insurance Comar
Tunis
02.2011 - 08.2013
- Managed customer requests, inquiries, and service requirements in a professional and timely manner.
- Achieved high levels of client satisfaction with excellent communication skills.
- Partnered with departments to enhance customer experience and address service gaps.
- Cultivated strong client relationships through tailored relationship management strategies.
- Ensured accuracy of customer documentation, invoices, and business records to support service delivery.
Education
Bachelor's Degree -
Economics and Social Studies
Skills
- Sales target management
- Sales performance monitoring
- Lead generation and follow-up
- Customer acquisition and retention
- Upselling strategies
- Sales forecasting
- Customer needs analysis
- Account relationship development
- Complaint resolution
- Team coordination
- Microsoft Office proficiency
Accomplishments
- Certificate of Appreciation - Excellence in Service
- Best Sales Promoter Award
- Best Seller of the Year Award
Languages
Arabic, English
First Language
Italian
Intermediate
B1
French
Proficient
C2
Hobbies and interests
- Travelling and Sports
Timeline
Senior Sales Executive
Aster Healthcare
03.2018 - Current
Sales Supervisor
Majid Al Futtaim Group
12.2014 - 11.2016
Customer Service Representative
Insurance Comar
02.2011 - 08.2013
Bachelor's Degree -
Economics and Social Studies