Farah Ezzo
Summary
10+ years of experience of Business Development and Revenue Enhancement Experience. I excel in driving business growth and profitability through innovative strategies . My strength lies in crafting and executing sales and retention plans that align with organizational objectives and market trends, resulting in substantial revenue growth. I have a proven track record of building and nurturing client relationships, facilitating strategic partnerships, and delivering exceptional customer service. With strong financial acumen, I effectively manage budgets, forecast accurately, and mitigate commercial risks. I foster teamwork and innovation through collaboration and mentorship, consistently achieving high levels of performance.
Overview
11
11
years of professional experience
Work History
Associate Director
S&P Global Market Intelligence
Dubai, United Arab Emirates
01.2023 - Current
- Led teams of up to [Number] personnel, supervising daily performance as well as training and improvement plans.
- Fostered a culture of continuous improvement by encouraging staff to share innovative ideas and providing resources for professional development.
- Prioritized tasks and allocated resources appropriately to keep teams focused and productive.
- Assisted senior leadership in managing all aspects of operations.
- Mentored junior staff members, providing guidance on professional development opportunities and career progression paths within the company.
- Established strong relationships with key industry partners, creating mutually beneficial opportunities for growth and collaboration.
- Assessed risks associated with team activities and implemented appropriate procedures to mitigate potential problems.
- Oversaw annual budget planning processes, ensuring financial goals were met while maintaining optimal resource allocation across departments.
Senior Relationship Manager
S&P Global Market Intelligence
09.2018 - 01.2023
- Reporting to Head of Relationship Management, primarily responsible for MENA markets with focus on United Arab Emirates, Kuwait, and Egypt
- Managed a book of business of 3.7 million Dollars
- Worked directly with decision makers within Investment Banks, Commercial Banks, Private Equity Firms, Oil & Gas Corporate
- Managed to grow the account on year to year with at least 5% average
- Grew the new business account by 200% and achieved a total growth of almost 1 million dollar.
Account Manager – Strategic Accounts
THOMSON REUTERS
10.2013 - 08.2018
- Reporting to Head of Thomson Reuters Projects, primarily responsible for MENA markets within the Oil & Gas Industry, Construction, holding companies, and the Government
- Built strong strategic relationships with key clients in the C-Suite and managed the entire sales cycle including commercial proposals, negotiations, and finalizing contracts
- Generated a Quarterly Business Plan to the Head of Strategy of Thomson Reuters that includes accounts revenue segregation, pipeline review, retention numbers, and growth strategy of my portfolio
- Built strong relationships with internal stakeholders including Client Specialists, Content Analysts, Operations and Finance teams and with external stakeholders when representing the company at business summits and exhibitions to generate new sales leads.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Educated clients on new products or services to increase customer engagement with brand.
Education
Master of Science - Finance
American University of Sharjah
Sharjah, United Arab Emirates06.2024
Bachelor of Science (International Business) -
Lebanese American University
01.2012
Skills
- Project Management
- Strategic leadership
- Analytical Thinking
- Coaching and Mentoring
- Team Collaboration and Leadership
- Process Improvement
- Decision-Making
- Relationship Building
- Critical Thinking
Accomplishments
- Winner of President Circle Club - High Performance Award
- Thanks to my close ties with one of the prominent Investment Banking firms in the region, I played a pivotal role in finalizing an exclusive partnership between EFG Holding and S&P Global Market Intelligence for the Aftermarket Research Report.
Strategic Areas Of Expertise
- Commercial Strategy & Business Planning
- Revenue Growth
- Problem-Solving
- Key Account Management
- Strategic Partnerships
- Stakeholder Engagement
- Team Leadership
- Networking
- Negotiation and Deal Closing
- Research and Insights
Tennis, Swimming, Horseback Riding
"Balance is not something you find, it's something you create."
Languages
Arabic
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
French
Beginner (A1)
Timeline
Associate Director
S&P Global Market Intelligence
01.2023 - Current
Senior Relationship Manager
S&P Global Market Intelligence
09.2018 - 01.2023
Account Manager – Strategic Accounts
THOMSON REUTERS
10.2013 - 08.2018
Master of Science - Finance
American University of Sharjah
Bachelor of Science (International Business) -
Lebanese American University