Farah Jaafouri
Tartous,Syria
Overview
6
6
years of professional experience
Work history
Data entering, distribution for the benefiters
Syrian Arab Red Crescent (SARC)
Tartous
2015.01
Medical mobile team
Syrian Arab Red Crescent (SARC)
Tartous
2014.01
Volunteer
Syrian Arab Red Crescent (SARC)
Tartous
2013.01
Team Leader- Customer Support Department
Hiro Health
TARTOUS, SYRIA
2024.01 - Current
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Led performance reviews and tailored employee feedback to facilitate professional development.
- Followed opening, closing and shift changeover procedures for seamless operations.
- Fostered positive employee relationships through communication, training and coaching.
Contact Center Support Representative
Syriatel
Tartous
2018.07 - Current
Education
Customer Service Training -
Syriatel
Lattakia, Syria 2018.07 - 2018.05
Public speaking and debate training - undefined
JCI
Tartous, Syria 2017.08 -
Intensive first aid training - undefined
Syrian Arab Red Crescent (SARC)
Tartous, Syria 2013.03 -
Bachelor of Economics in Business Administration - Business administration
Tartous University
Tartous, Syria 2014.01 -
Skills
- Good command of Windows and Internet
- Good command of Microsoft Office (Word, Excel, Power Point, Outlook & Skype)
- Digital marketing courses sponsor by UNHCR
Languages
Arabic
Native
English
Advanced (C1)
Custom
References available on request.
Timeline
Team Leader- Customer Support Department
Hiro Health
2024.01 - Current
Contact Center Support Representative
Syriatel
2018.07 - Current
Customer Service Training -
Syriatel
2018.07 - 2018.05
Public speaking and debate training - undefined
JCI
2017.08 -
Data entering, distribution for the benefiters
Syrian Arab Red Crescent (SARC)
2015.01
Bachelor of Economics in Business Administration - Business administration
Tartous University
2014.01 -
Medical mobile team
Syrian Arab Red Crescent (SARC)
2014.01
Intensive first aid training - undefined
Syrian Arab Red Crescent (SARC)
2013.03 -
Volunteer
Syrian Arab Red Crescent (SARC)
2013.01