Farah Jaafouri
Tartous,Syria
Overview
6
6
years of professional experience
Work history
Data entering, distribution for the benefiters
Syrian Arab Red Crescent (SARC)
Tartous
01.2015
Medical mobile team
Syrian Arab Red Crescent (SARC)
Tartous
01.2014
Volunteer
Syrian Arab Red Crescent (SARC)
Tartous
01.2013
Team Leader- Customer Support Department
Hiro Health
TARTOUS, SYRIA
01.2024 - Current
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Led performance reviews and tailored employee feedback to facilitate professional development.
- Followed opening, closing and shift changeover procedures for seamless operations.
- Fostered positive employee relationships through communication, training and coaching.
Contact Center Support Representative
Syriatel
Tartous
07.2018 - Current
Education
Customer Service Training -
Syriatel
Lattakia, Syria 07.2018 - 05.2018
Public speaking and debate training - undefined
JCI
Tartous, Syria 08.2017 - undefined
Intensive first aid training - undefined
Syrian Arab Red Crescent (SARC)
Tartous, Syria 03.2013 - undefined
Bachelor of Economics in Business Administration - Business administration
Tartous University
Tartous, Syria 01.2014 -
Skills
- Good command of Windows and Internet
- Good command of Microsoft Office (Word, Excel, Power Point, Outlook & Skype)
- Digital marketing courses sponsor by UNHCR
Languages
Arabic
Native
English
Advanced (C1)
Custom
References available on request.
Timeline
Team Leader- Customer Support Department
Hiro Health
01.2024 - Current
Contact Center Support Representative
Syriatel
07.2018 - Current
Customer Service Training -
Syriatel
07.2018 - 05.2018
Public speaking and debate training - undefined
JCI
08.2017 - undefined
Data entering, distribution for the benefiters
Syrian Arab Red Crescent (SARC)
01.2015
Bachelor of Economics in Business Administration - Business administration
Tartous University
01.2014 -
Medical mobile team
Syrian Arab Red Crescent (SARC)
01.2014
Intensive first aid training - undefined
Syrian Arab Red Crescent (SARC)
03.2013 - undefined
Volunteer
Syrian Arab Red Crescent (SARC)
01.2013
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