FARAH KOBBI
Dubai,UAE
Summary
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
18
18
years of professional experience
3
3
years of post-secondary education
Work history
Customer Service Supervisor
Benefits Group
Dubai, UAE
2024.01 - 2026.05
- Manage large amounts of incoming phone calls
- Manage booking for all services provided by the company
- Do listing of new Holiday Homes apartments: Airbnb - Property Finder...etc
- Prepare daily schedule of the drivers, Cleaners, Maintenance Technicians
- Send team for check in / check out and money collection
- Generate sales leads and sign contracts with new clients
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Prepare reports for management
- Coordinate with accounts department for payment, refund, quotations
- Open utilities accounts for the Holiday Homes apartments
Sales Coordinator
AG Properties L.L.C
Dubai, UAE
2022.07 - 2023.12
- Assist in preparing and organizing contracts like form NOC, EOI, Booking Form, payment Chart
- Assist reporting manager in any daily task assigned for daily activity
- Schedule and coordinate appointments, property showings, and open houses
- Maintain and update client databases and sales records
- Assist with general office duties, such as filing, data entry, and maintaining office supplies
- Collaborate with the sales team to manage leads, prospects, and client follow-ups
- Assist in the preparation and distribution of sales agreements, contracts, and other necessary documentation
- Track the progress of sales transactions and provide regular updates to relevant parties
- Maintain effective communication channels between the sales team and other internal departments
Projet Manager
Maison Masmoudi
Sfax, Tunisia
2008.05 - 2022.06
- Ensured effective resource allocation with meticulous project scheduling.
- Fostered a positive work environment, enhanced team productivity substantially.
- Enhanced project efficiency by streamlining communication channels.
- Developed comprehensive project plans for successful execution and delivery.
- Integrated new technologies into existing systems for improved functionality.
- Guided the development of project objectives, established clear performance expectations.
- Utilised advanced project management tools for superior tracking and reporting.
- Implemented quality control measures, ensured adherence to standards.
- Facilitated smooth transitions between project stages for seamless progression.
- Updated databases with current client, contract and service agreements.
Education
Bachelor's Degree - IT and Telecommunications
University of sciences
Tunisia 2003.09 - 2006.06
Skills
- Gmail
- Microsoft Office
- CRM
- Interior Design
- NOC
- SQL Server
- Cegid
LANGUAGES
Arabic
Native
French
Native
English
Fluent
Accomplishments
- Exceeded Sales Target: Secured 15 contracts within six months, surpassing a target of 10 contracts.
- Expanded Client Database: Managed a client database that grew by 25% in one year.
- Enhanced Customer Satisfaction: Resolved 98% of customer complaints within the designated time frame.
- Optimized Property Showings: Coordinated over 100 property showings, maintaining a 90% client engagement rate.
Timeline
Customer Service Supervisor
Benefits Group
2024.01 - 2026.05
Sales Coordinator
AG Properties L.L.C
2022.07 - 2023.12
Projet Manager
Maison Masmoudi
2008.05 - 2022.06
Bachelor's Degree - IT and Telecommunications
University of sciences
2003.09 - 2006.06