Fares Karam Al-Atwani

• Oversaw clinic services and logistics : managed clinic services and logistics, overseeing both medical and non-medical equipment to address malfunctions and resolve operational issues. Ensured error-free patient flow and coordination, providing guidance to the team to prevent mistakes.
• Insurance challenges : Oversaw the resolution of health insurance rejections caused by registration errors within the team.
• Sick Leave tracking : implemented specific strategies to guarantee accurate issuance of Sick Leave certificates from DHA, aligning with clinic purchase numbers.
• Effectively coordinate clinic sales through diverse channels, including sick referrals to specialist doctors, sales of insurance packages, and strategies to prevent patient loss.
• Orchestrated and leading a dynamic team: Leading a team of 50, comprising doctors, nurses, and customer service staff, by creating effective time schedules, utilizing Oracle for time management, optimizing system efficiency, and managing port access for doctors.
• Handled various patient concerns : addressing clinic issues, website complaints, and emergency cases. Facilitated prompt transfers to hospitals when needed.
• Established networks with other clinics to ensure patients access services not available in our clinic.
• Service Excellence :Demonstrated a commitment to improving service excellence
• Supervised the closure of pending invoices, petty cash, receipts, and clinic projections. Provided detailed daily, weekly, and monthly reports to ensure transparency and accountability.

• A. Provided professional services for UNILABS patients, ensuring a high standard of Health care.
  
  B. Coordinated end-to-end operations of mobile teams, including drivers, data processors, and nurses, optimizing workflow efficiency.
  
  C. Organized home reservations meticulously to avoid scheduling conflicts within teams. Managed various communication channels for patient bookings, responding promptly via email, phone, WhatsApp, ROOF Booking, and our website.
  
  D. Proficiently utilized the Al Hosn application, overseeing the processing of pending laboratory results. Demonstrated quick and professional issue resolution for patients. Prepared the work tools for the mobile team, including laptops, samples, and various testing tools for blood, urine, and COVID-19 tests.
  
  E. Managed entry permits for specific facilities such as the port.
  
  F. manage all issue related to quality and avoided to do over lapping or effecting to our patients

G. promoted our business by attracting patients through sales of vitamin packages with our specialists (Cross selling)

• Create a company website
• Create a professional profile for the company and a business card
• Work to create a professional company profile, invoices and business cards

• Marketing all types of water filters and drinking water desalination and chemical
• Activating the role of e-commerce in the company
• Follow up on customers' requests in the company for equipment, household filters