Farha QURESHI
Customer Service Executive
Dubai,DU
Summary
Energetic professional with 5+ years of experience in handling diverse roles in coordination and administrative roles with strong understanding of international organizational structure.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
1
1
Certificate
Work History
Customer Service Executive
Deliveroo
Dubai
02.2021 - Current
- Actively monitoring orders placed via Deliveroo up to completion.
- Answering inbound calls and chats from customers, riders, and restaurants.
- Proactively liaising with riders and restaurants to ensure orders run smoothly.
- Providing feedback to relevant departments to help improve customer experience.
- Investigating and resolving customer complaints and queries. • Responding to customer issues via email, phone and chat.
- Execute service recovery initiatives to eliminate/lower customer churn. • Liaise with department managers in undertaking tasks relevant to current department needs (Customer Care Department).
- Ability to use multiple systems and multitask in a fast paced environment
PRO & Administrator
Crestchic Middle East FZE
Dubai
01.2018 - 05.2020
- Managing, transferring, and taking messages for all incoming calls to Crestchic and Northbridge Middle East.
- Handling all JAFZA related public relations activities such as license renewals, employment visas and obtaining certificates (good standing, NOCs and varies SRIs)
- Distributing, forwarding and answering emails on behalf of General Manager and other department heads, filing and keeping records. Distributing all incoming faxes to relevant managers and departments.
- Supporting regional financial controller and accounts department on drafting POs, invoicing, expense claims and payment collection.
- Translating, communication verbally and written, between English and Hindi, ensuring easy flow of communication between Management, Suppliers and Technicians.
- Ensuring clear communication and instructions from Management are followed in the warehouse.
Admin Officer
Gutmann AG
Dubai
01.2017 - 10.2017
- Preparing the shipping documents.
- Facilitate the shipping of products from one destination to another.
Arrange transportation, schedule staff, and orchestrate deliveries to meet customer demand with little to no delay. - Facilitate the supply chain operations of the company.
Oversees inventory of goods. - Maintain the chain of orders and adapt the orders versus stock and average monthly sales.
- Follow up on timely delivery of shipments and reply to all clients' queries.
- Ensure the New orders & shipments before the communicating delivery dates.
Customer Relations
Entelechy Systems
Mumbai
09.2015 - 07.2016
- Took consultative approach to generating new business.
Promote the business to new and existing clients and secure new and repeat business by networking. - Visit prospective customer on a regular basis to take orders, confirm delivery details and stock levels.
- Manage sales operations, regularly monitor day-to- day operations, including checks on prospective clients, and
negotiations. - Maintain all sales activity on the CRM program on a Daily basis.
Provide customers with clarifications, answers queries, provides requested information and follows-up with
customers. - Ensure all logistics related to sales, invoicing and delivery are in place.
- Ensure timely collection of receivables from clients.
Perform other responsibilities and tasks as required or as directed by management from time to time.
Recruiter
Iplace Manpower
Mumbai
01.2014 - 05.2015
- Understanding the requirements from the hiring manager once the requirement is raised & approved
- Sourcing from various channels of sourcing available (Naukri, Monster, LinkedIn, etc)
- To conduct interviews, administer tests, roll out offer etc. (end to end recruitment activity)
- Coordinate with HR Ops team for joining formalities of new candidates & schedule the induction program.
- Volume hiring exposure with the ability to meet stiff targets within a defined timeline.
- Sourced candidates for BPO and IT firms such as Wipro, Sutherland and Serco etc.
Education
Bachelor of Arts - Political Science
Mumbai University
Mumbai 04.2012 - 05.2016
Skills
Talent Acquisition
Certification
Fundamentals of digital marketing by Google Digital Garage
Timeline
Fundamentals of digital marketing by Google Digital Garage
04-2021
Customer Service Executive
Deliveroo
02.2021 - Current
PRO & Administrator
Crestchic Middle East FZE
01.2018 - 05.2020
Admin Officer
Gutmann AG
01.2017 - 10.2017
Customer Relations
Entelechy Systems
09.2015 - 07.2016
Recruiter
Iplace Manpower
01.2014 - 05.2015
Bachelor of Arts - Political Science
Mumbai University
04.2012 - 05.2016
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