Farha QURESHI
Customer Service Executive
Dubai,DU
Summary
Energetic professional with 5+ years of experience in handling diverse roles in coordination and administrative roles with strong understanding of international organizational structure.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
1
1
Certificate
Work History
Customer Service Executive
Deliveroo
Dubai
02.2021 - Current
- Actively monitoring orders placed via Deliveroo up to completion.
- Answering inbound calls and chats from customers, riders, and restaurants.
- Proactively liaising with riders and restaurants to ensure orders run smoothly.
- Providing feedback to relevant departments to help improve customer experience.
- Investigating and resolving customer complaints and queries. • Responding to customer issues via email, phone and chat.
- Execute service recovery initiatives to eliminate/lower customer churn. • Liaise with department managers in undertaking tasks relevant to current department needs (Customer Care Department).
- Ability to use multiple systems and multitask in a fast paced environment
PRO & Administrator
Crestchic Middle East FZE
Dubai
01.2018 - 05.2020
- Managing, transferring, and taking messages for all incoming calls to Crestchic and Northbridge Middle East.
- Handling all JAFZA related public relations activities such as license renewals, employment visas and obtaining certificates (good standing, NOCs and varies SRIs)
- Distributing, forwarding and answering emails on behalf of General Manager and other department heads, filing and keeping records. Distributing all incoming faxes to relevant managers and departments.
- Supporting regional financial controller and accounts department on drafting POs, invoicing, expense claims and payment collection.
- Translating, communication verbally and written, between English and Hindi, ensuring easy flow of communication between Management, Suppliers and Technicians.
- Ensuring clear communication and instructions from Management are followed in the warehouse.
Admin Officer
Gutmann AG
Dubai
01.2017 - 10.2017
- Preparing the shipping documents.
- Facilitate the shipping of products from one destination to another.
Arrange transportation, schedule staff, and orchestrate deliveries to meet customer demand with little to no delay. - Facilitate the supply chain operations of the company.
Oversees inventory of goods. - Maintain the chain of orders and adapt the orders versus stock and average monthly sales.
- Follow up on timely delivery of shipments and reply to all clients' queries.
- Ensure the New orders & shipments before the communicating delivery dates.
Customer Relations
Entelechy Systems
Mumbai
09.2015 - 07.2016
- Took consultative approach to generating new business.
Promote the business to new and existing clients and secure new and repeat business by networking. - Visit prospective customer on a regular basis to take orders, confirm delivery details and stock levels.
- Manage sales operations, regularly monitor day-to- day operations, including checks on prospective clients, and
negotiations. - Maintain all sales activity on the CRM program on a Daily basis.
Provide customers with clarifications, answers queries, provides requested information and follows-up with
customers. - Ensure all logistics related to sales, invoicing and delivery are in place.
- Ensure timely collection of receivables from clients.
Perform other responsibilities and tasks as required or as directed by management from time to time.
Recruiter
Iplace Manpower
Mumbai
01.2014 - 05.2015
- Understanding the requirements from the hiring manager once the requirement is raised & approved
- Sourcing from various channels of sourcing available (Naukri, Monster, LinkedIn, etc)
- To conduct interviews, administer tests, roll out offer etc. (end to end recruitment activity)
- Coordinate with HR Ops team for joining formalities of new candidates & schedule the induction program.
- Volume hiring exposure with the ability to meet stiff targets within a defined timeline.
- Sourced candidates for BPO and IT firms such as Wipro, Sutherland and Serco etc.
Education
Bachelor of Arts - Political Science
Mumbai University
Mumbai 04.2012 - 05.2016
Skills
Talent Acquisition
Diary Management
Customer Relationship Management
SAP ERP
CRM Systems
Procurement
Certification
Fundamentals of digital marketing by Google Digital Garage
Timeline
Fundamentals of digital marketing by Google Digital Garage
04-2021
Customer Service Executive
Deliveroo
02.2021 - Current
PRO & Administrator
Crestchic Middle East FZE
01.2018 - 05.2020
Admin Officer
Gutmann AG
01.2017 - 10.2017
Customer Relations
Entelechy Systems
09.2015 - 07.2016
Recruiter
Iplace Manpower
01.2014 - 05.2015
Bachelor of Arts - Political Science
Mumbai University
04.2012 - 05.2016