Farhan Arshad
Dubai
Summary
Clever IT Support Specialist develops innovative solutions to unforeseen issues. Competent systems manager for single or multi-site installations. Maintains optimal security through hands-on management of all hardware and software assets.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
IT Support Specialist
EXPO
Dubai
12.2021 - 03.2022
- Created help desk tickets, troubleshot and resolved desktop issues.
- Offered new customers training to reduce frustration and improve customer satisfaction.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
IT Technician
Dhaman computer
Ajman
04.2020 - 12.2021
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Monitored systems in operation and quickly troubleshot errors.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Recommended new and replacement hardware and software purchases.
IT Support
IT solutions, Islamabad
Islamabad
03.2015 - 02.2020
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Maintained record of daily individual activities, behaviors and pertinent incidents for patient analysis and assessment.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Created, prepared and delivered reports to various departments.
Education
BS - IT
Bahria University
Pakistan 07.2013 - 05.2017
Skills
Computer Hardware Knowledge
Troubleshooting
Software Installation
Maintaining servers, routers, and PCs
Configuring, managing, and maintaining networks
Technical Support
Additional Information
- Experience to manage CCTV cameras and DVR backups Manage inventory and compile all records related to IT including error reporting, systems, hardware and software information, daily reporting to IT Manager, etc. Support and maintain desktop application Configure and troubleshoot networks points Configure and troubleshoot hardware Configure and troubleshoot printers Able to work on split shifts or flexible timings All kinds of advanced cctv
Certification
Valid uae driving license
Timeline
IT Support Specialist
EXPO
12.2021 - 03.2022
IT Technician
Dhaman computer
04.2020 - 12.2021
IT Support
IT solutions, Islamabad
03.2015 - 02.2020
BS - IT
Bahria University
07.2013 - 05.2017