Farhan Khan
Dubai,United Arab Emirates
Summary
A seasoned professional with 6+ years of expertise in understanding customer needs and upselling the product with excellent product expertise by comparing the competitor. Demonstrated success in lead generation, customer acquisition, and strategic selling. Proficient in sales reporting and corporate partnership management using Zoho CRM. Adept at handling pressure, multitasking, and prioritization to achieve business objectives. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions, and managing projects. A resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract business opportunities and customer service improvements.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Sales Officer
Ye Lo Tiffin Catering Services LLC
Dubai, UAE
03.2024 - Current
- Handled customer queries efficiently and maintained high levels of customer satisfaction.
- Implemented effective sales presentations for increased product awareness.
- Outcall the customer with an average of 60 calls and follow-ups with the existing lead to convert them into prospective clients.
- Performed regular follow-ups with prospective customers, leading to increased conversion rates.
- Established robust client relationships through effective communication and negotiation skills.
- Participated in trade shows and exhibitions and expanded professional network.
- Collaborated closely with the marketing team to develop sales strategies.
- Developed sales pitches tailored specifically to individual client needs.
- Built long-term relationships with customers and generated referrals from existing clients.
- Maintained contact with customers throughout the sales with pre-delivery and post-delivery processes.
- Retained customers by building rapport and delivering tailored product recommendations.
Team Leader
Startek
Bengaluru, India
08.2021 - 01.2024
- In Startek, worked for Flipkart as a Team lead for the Tech issue follow-up process.
- Handled a team of 25 employees driving the team to meet the daily productivity and quality standards to ensure that customer queries and complaints were addressed immediately.
- Encouraged open communication, fostering a positive work culture.
- Conducted regular performance reviews to identify areas of improvement for each team member.
- Recognized exceptional individual performance for improved motivation.
- Conducted team huddles every day to ensure the process updates and product knowledge were on the same page across the team.
- Prioritized tasks according to urgency and importance, optimizing workload allocation among team members.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Reported on team performance to higher leadership, proactively offering action for areas of improvement.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Supported new hires through the onboarding process for speedy and successful training.
Team Leader
Teleperformance
Chennai, India
07.2019 - 08.2021
- Worked for Club Mahindra process and handled a team of 18-22 employees.
- Coordinated daily tasks, ensuring smooth workflow within the team.
- Handled employee grievances professionally, minimizing potential workplace disputes.
- Handled escalations efficiently to ensure customer satisfaction was improved.
- Defined KPI targets to maintain solid standards of work.
- Reviewed staff performance by analyzing KPI data and conducting appraisals.
- Effectively managed staff rosters ensuring adequate staffing levels at all times.
Team Leader
Hinduja Global Solutions
Chennai, India
02.2017 - 07.2019
- I started my career at Hunduja Global Solutions as a customer support executive addressing customer queries and resolving them with almost efficiency.
- Utilized comprehensive knowledge of services and products offered to assist customers effectively.
- Prioritized tasks effectively, ensuring smooth workflow management.
- Maintained detailed records of inquiries to streamline future interactions.
- Promoted as a Buddy Quality Analyst after 6 months by excelling the customer service by having the best performance metric scores.
- As a buddy QA, audited employees' interaction with the customers and ensured feedback was shared on a real-time basis.
- Conducted Dip checks across the teams to ensure process knowledge is up to date.
- Selected as a Team Lead by applying and successfully clearing the Internal Job Posting program.
- Handled a team of 10-15 employees to ensure the performance metrics are achieved.
Education
Bachelor of Engineering - Electronic and Communication
Global Institue of Technology
India 03.2013 - 05.2017
Skills
- Understanding customer needs
- Product Expertise
- Competitor analysis
- Lead generation
- Customer observation
- Strategic selling
- Sales reporting
- Customer acquisition
- Zoho CRM
- Corporate partnership management
- Pressure handling
- Multitasking and prioritization
Accomplishments
My Awards & Accomplishments in my career as follows,
Awarded as best team lead for excelling in the KPI metrics for customer satisfaction.
Awarded as best team lead for excelling in the KPI metrics for overall performance.
AwAwarded as the best employee for excelling in the quality scores.
Languages
English
Fluent
Hindi
Fluent
Tamil
Fluent
Timeline
Sales Officer
Ye Lo Tiffin Catering Services LLC
03.2024 - Current
Team Leader
Startek
08.2021 - 01.2024
Team Leader
Teleperformance
07.2019 - 08.2021
Team Leader
Hinduja Global Solutions
02.2017 - 07.2019
Bachelor of Engineering - Electronic and Communication
Global Institue of Technology
03.2013 - 05.2017
Similar Profiles
Mital PatelMital Patel
Cook at Annapurna Catering And Tiffin ServiceCook at Annapurna Catering And Tiffin Service
Atul SatheAtul Sathe
Executive Chef at Procat Catering Services LLCExecutive Chef at Procat Catering Services LLC
LAALEJ AYOUBLAALEJ AYOUB
Waiter at Etihad Airport Catering Services LLCWaiter at Etihad Airport Catering Services LLC