Summary
Overview
Work history
Education
Skills
Languages
Expertise
Core Competencies
Declaration
Timeline
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Farhan Mohammad

Farhan Mohammad

Doha,Qatar

Summary

Results-driven e-commerce logistics specialist with over 4 years of hands-on experience in last-mile delivery operations, rider coordination, and route optimization. Proven ability to streamline processes, reduce delivery times, and elevate customer satisfaction in fast-paced, high-volume environments. Adept at leading front line teams, managing shift schedules, and implementing data-informed improvements to enhance efficiency and service quality. Skilled in leveraging KPIs and operational metrics to align logistics performance with broader business objectives, ensuring reliable, scalable, and cost-effective delivery solutions. Actively ready to relocate.

Overview

3
3
years of professional experience
3
3
years of post-secondary education

Work history

Live Operations Supervisor

BALADI MART E-commerce ( Al Baladi Holding)
Doha, Qatar
12.2023 - Current
  • Supervise daily live operations for e-commerce platform, ensuring smooth execution of over 1,000 logistics activities monthly .
  • Manage inventory control and stock replenishment processes to meet customer demands by reducing customer complaint by 30%.
  • Collaborate with cross-functional teams to optimize delivery timelines and improve service quality.
  • Analyze operational data to identify trends and implement efficiency improvements.
  • Train and mentor team of 40+ members, ensuring zero downtime in the past 6 months.
  • Monitored compliance with safety and traffic regulations, reducing delivery incidents by 30%.

Customer Service Support for Rider operations

HRH NEXT ( Client; Swiggy)
Warangal, India
05.2022 - 11.2023
  • Provided frontline support to delivery riders, promptly addressing queries and resolving operational issues.
  • Coordinated communication between riders, dispatch, and customer service teams to streamline delivery operations.
  • Assisted in scheduling rider shifts and monitored compliance with routes and timings.
  • Facilitated onboarding and training sessions for new riders on company policies, safety protocols, and customer service standards.
  • Managed rider documentation and maintained accurate records of daily logistics activities.
  • Collaborated in resolving customer complaints related to deliveries, ensuring service recovery and rider accountability.
  • Helped optimize delivery routes using rider feedback and operational data to improve efficiency.
  • Enforced compliance with safety and traffic regulations among riders.
  • Worked closely with logistics and warehouse teams to ensure timely dispatch of orders.
  • Fostered a positive communication environment to support rider morale and productivity.

Education

Bachelor of Business Management -

Kakatiya University
India
06.2020 - 05.2023

Skills

  • Effective public speaking and persuasive skills
  • Customer service excellence
  • Problem solving & solutions
  • Meeting deadlines & time management
  • Flexible and adaptive to work cultures

Languages

English
Proficient (C2)
Hindi
Proficient (C2)
Telugu
Proficient (C2)

Expertise

• ERP System

• Delivery Management Software

• Inventory Management

• Technical Expertise: Windows, MS-Office (Word, Excel, Power Point)

• Fleet & Route Optimization

Tracking & Customer Notifications

Core Competencies

  • Logistics & Rider Coordination
  • Delivery & Dispatch Protocols
  • 3PL Coordination & Onboarding
  • Team Supervision & Leadership
  • Customer Relationship Management (CRM)
  • Communication & Interpersonal Skills
  • MS Office & Google Workspace
  • Last-Mile Delivery Operations
  • Process Optimization & Route Planning

Declaration

I hereby affirm that the information provided in this resume is accurate and complete to the best of my knowledge and belief. 


I hereby confirm that I am willing to relocate as per job role requirements. 

                                                                                                       Farhan Mohammad

Timeline

Live Operations Supervisor

BALADI MART E-commerce ( Al Baladi Holding)
12.2023 - Current

Customer Service Support for Rider operations

HRH NEXT ( Client; Swiggy)
05.2022 - 11.2023

Bachelor of Business Management -

Kakatiya University
06.2020 - 05.2023

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Farhan Mohammad