Farheen Banu

• Handling enquiries (email and phone calls), discussion with client technical and commercial for new and existing clients/customers
• Generate enquiries through cold call and email communication, PreQualification with reputed organization and online vendor registration documentation.
• Constant follow-up with client to convert bids into purchase order - Follow up with design, production and project execution team
• Technical support for design, layout, sample proofing, print and production - Developed production tracking and quality check methods to keep close watch on running orders along with production/projects/operations manager
• Coordinate with support team for passes and permits for installation in Malls/stores - Closing sales with delivery orders, shipment reports, installation pictures
• Preparing and submitting weekly report to management on status of current jobs
• Preparing Method statement, Material Submittal Sheet for the projects wherever necessary.

Smarter Biz provides an end-to-end CX platform to enable distributed Customer Service for both Voice and Non-Voice, unique combination of people, bots and technology platform

• Handled customer complaints, returns, replacements with empathy and composure
• Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
• Communicated clearly to technical and non-technical people to resolve issues facing with the products
• Briefly described detailed explanations of services or products
• Reviewed customer accounts and transactions while resolving issues - Referred customers to superiors when necessary - Received orders, calculating charges and processing payments
• Analyzed problematic areas to provide recommendations and solutions.