FARIAL BI SHAH MUZAWAR
DUBAI ,UAE
Summary
Dedicated professional with expertise in supportive counselling, behavioural observation, and negotiation. Demonstrates exceptional customer service skills, ensuring client satisfaction and fostering positive relationships. Committed to leveraging these competencies to achieve career growth and contribute effectively to organisational goals.
Overview
7
7
years of professional experience
Work history
Admission officer
Vision Concept Aviation Training Institute
Garhoud-Dubai , UAE
2025.02 - Current
- Advised prospective students and parents on aviation training programme options daily.
- Reviewed educational qualifications and career goals to match training pathways accurately.
- Explained admission rules and scholarships for international applicants clearly each cycle.
- Processed admissions from first inquiry through application, enrolment, and start.
- Coordinated visa applications and immigration documents to meet UAE compliance requirements.
- Maintained student relationships through calls, emails, social media, and consultations.
- Logged records in CRM and admissions systems, then followed up consistently.
- Handled walk-in enquiries, giving guidance on admissions and enrolment steps.
- Coordinated with academic and administration teams for smooth admission-to-enrolment transitions.
- Represented the institution at open houses and MRO facility visits.
- Presented aviation programmes and partnerships to international visitors for recruitment support.
- Sustained exceptional customer service and continuous support through the study journey.
Sales Executive
Cityhomes Realty
Goa Panjim , India
2022.05 - 2024.05
- Updated CRM with customer details, tracking leads and sales records daily.
- Handled sales enquiries from marketing platforms and converted leads into prospects.
- Recommended multiple property options aligned with budget and investment goals.
- Managed client communication via phone calls, email, WhatsApp, and walk-ins.
- Conducted property viewings and explained features, amenities, pricing, and investment potential.
- Qualified and followed up on sales leads to meet monthly targets.
- Qualified and followed up on sales leads to meet quarterly sales targets.
- Sourced properties from builders, developers, and individual owners to expand portfolio.
- Coordinated with builders, owners, and clients to arrange site visits.
- Negotiated prices and terms between buyers and sellers, addressing concerns effectively.
- Built strong client relationships by matching needs to personalised property solutions.
- Closed property sales by matching customer requirements and managing end-to-end process.
Front Desk Receptionist
Urban Realty
Panjim , Goa India
2019.05 - 2021.06
- Greet clients and visitors with a professional, welcoming reception presence.
- Answer incoming phone calls and emails, then direct requests to agents.
- Schedule appointments and coordinate meetings for real estate agents.
- Manage front desk operations and keep the reception area tidy.
- Handle admin support tasks like filing, data entry, and document prep.
- Maintain client records and update property information in company database.
- Process incoming and outgoing mail plus courier service collections and deliveries.
- Support the sales team with day-to-day office coordination duties.
- Process office supplies and maintain accurate inventory levels.
Education
Bachelor of Commerce - Business
Goa University
Goa India Diploma - Narayan Zantye College Of Commerce
Narayan Zantye College Of Commerce
Goa BicholimSkills
- Supportive counselling
- Behavioural observation
- Negotiation expertise
- Customer Service
Languages
English
Fluent
Hindi
Fluent
Marathi
Upper intermediate
konkoni
Fluent
Accomplishments
Participate in the state-level judo competition in Goa.
Timeline
Admission officer
Vision Concept Aviation Training Institute
2025.02 - Current
Sales Executive
Cityhomes Realty
2022.05 - 2024.05
Front Desk Receptionist
Urban Realty
2019.05 - 2021.06
Bachelor of Commerce - Business
Goa University
Diploma - Narayan Zantye College Of Commerce
Narayan Zantye College Of Commerce