Faridoon Hassan
Liberty House, DIFC, Dubai,UAE
Summary
Forward-thinking Operational Planner with extensive knowledge of Procurement, Operations, Visa Processing and Program Management. Achieved success in Services industries and excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Operations Assistant Manager
Australian Pavilion Expo 2020 Dubai
Dubai
2021.06 - 2022.05
- Over 1,000,000 visitors visited Australia Pavilion during 6 months. Successfully managed Operations, Guest Guide and Housekeeping team to make visitor's experience memorable one.
- Led and motivated team of 30 staffs.
- Developed programs to optimize operational performance through quality, efficiency and service excellence in line with Australia Pavilion SOPs.
- Generated operational reports for management on monthly schedule.
- Coordinated with Commissioner General and Director of Operations in different operational issues and high profile visits.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
Visa Processing Officer
Australian Consulate-General
Dubai
2017.04 - 2021.05
- Delegated with authority by Minister of Immigration to approve partner, visitor (business visits), student, refugee/ humanitarian visa applications of MENA (Middle East and North Africa) region.
- Proficient in Australian Government immigration legislation and policy.
- Recognized issues prior to escalation and applied appropriate techniques for effective resolution.
- Maintained excellent attendance record, consistently arriving to work on time.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Developed excellent organizational skills with ability to prioritize sensitive and urgent cases.
Case Officer
Australian High Commission
Islamabad
2013.02 - 2017.03
- Supervised overall client services and acted as liaison between clients and decision maker.
- Managed caseload of 4500 each year.
- Maintained high level of client confidentiality, following strict guidelines and recommendations.
- Assessed and analyzed business visa applications in accordance with migration legislation.
- Organized training and team building sessions. Achieved employee of the year award twice in three years of work.
- Interpreted interview from Farsi and Urdu to English specifically in sensitive work load.
Business Transcriptionist
Icarus Inc.
Islamabad
2012.10 - 2013.01
- Transcribed radio show FM 93 from Urdu to English. Worked on challenging topics in Pakistan including women empowerment, work life balance, entrepreneurship, importance of remittances on economy etc.
- Performed QA metrics, productivity metrics and daily reviews of post-QA reports adhering to transcription quality assurance standards.
- Maintained logs of incoming dictation projects and transcription records.
- Tracked and documented processes, communications and report status to remain organized and meet deadlines.
- Checked completed work for proper spelling, grammar, punctuation and format.
Tele Sales Representative
Ensign Communiqué (Pvt) Ltd.
Karachi
2009.07 - 2010.05
- Opened new accounts and documented personal, demographic and payment information in system.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Completed minimum of 70 daily cold calling and outreach to build sales pipeline.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Managed out-bound sales call to UK potential customers.
Investment Officer
Asian Development Bank - SME Business Support Fund
Karachi
2008.05 - 2009.06
- Developed and presented detailed analysis of investment performance, portfolio attributes and benchmark composition to evaluate investment strategies.
- Facilitated approximately 1700 Small and Medium Enterprises (SMEs) in identifying pertinent business development opportunities, improvement in soft skills and introducing technology in improving their processes.
- Cultivated client relationships through high levels of direct communication to maintain customer loyalty.
- Monitored, managed and developed investment portfolios.
- Investigated market changes and devised approaches to take advantage of emerging opportunities.
- Consulted with potential investors to assess objectives and discuss optimal strategies.
- Organized promotional seminar, workshop and presentation to promote services among SMEs in Pakistan.
- Delivered services to customer locations within specific timeframes.
Education
MBA - Business Administration And Management
Quaid-i-Azam School of Management Sciences (QASMS)
Islamabad, Pakistan09.2012
BBA - Financial Services Marketing Operations
BUITEMS
Quetta, Pakistan04.2008
Skills
- Team Operations
- Excellent managerial techniques
- Interpersonal Skills
- Time Management
- Delegation
- Critical Thinking
- Negotiating
- Business Knowledge
- Leadership
- Communication
- Conflict Resolution
- Leading team operations
LinkedIn profile
https://ae.linkedin.com/in/faridoon-hassan-84b134206
Languages
Urdu
Native language
English
Proficient
C2
Hindi
Upper intermediate
B2
Persian
Advanced
C1
Punjabi
Intermediate
B1
Turkish
Beginner
A1
Accomplishments
- Achieved Australian Operational Service Medal – under the Greater Middle East Operations. Managed safe evacuation of Australian citizens and PR holders besides processing the visa applications and support the safe relocation of Afghan refugees and evacuees
Interests
- Captain of cricket team of Australia Pavilion in Expo 2020 and participated in football tournaments as Australia Pavilion Football team.
- Ardent interest in politics, current affairs, hiking, movies, football, cricket and chess
Additional Information
- Holds UAE driving license
- Available to join immediately
Timeline
Operations Assistant Manager
Australian Pavilion Expo 2020 Dubai
2021.06 - 2022.05
Visa Processing Officer
Australian Consulate-General
2017.04 - 2021.05
Case Officer
Australian High Commission
2013.02 - 2017.03
Business Transcriptionist
Icarus Inc.
2012.10 - 2013.01
Tele Sales Representative
Ensign Communiqué (Pvt) Ltd.
2009.07 - 2010.05
Investment Officer
Asian Development Bank - SME Business Support Fund
2008.05 - 2009.06
MBA - Business Administration And Management
Quaid-i-Azam School of Management Sciences (QASMS)
BBA - Financial Services Marketing Operations
BUITEMS
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