Faris Abed Alhamed Mohammad Al Qatarneh

Directing and Overseeing:

• Admission Process:
• Discharge
• Repatriation
• Recovery and Outstanding
• Legal Case Management
• Long Term Care Project

Admission Process:

• Liaising with the medical team to understand the complexity of the cases.
• Ensuring all documents are collected
• Ensuring patient has followed the admission process
• Clarity of payment from on financial status through insurance, patient company sponsor and family
• Ensuring all consents are signed and complete patient information is available including legal documents and contacts during the admission.

Discharges:

• To ensure all necessary documents are ready from legal point of view
• Counseling families on the status of discharge
• Supporting families and hospital team to solve the concerns for making the discharge process smooth.
• Liaising with patient sponsor, companies and families for clearing the discharge.

Repatriation:

• Overseeing and managing patients with Acute care and Long term care for repatriating to home country.
• Liaising with the Third party companies and channelizing the most reasonable method to evaluate the companies and ensuring the safe discharge and repatriation for the patients.
• Managing and Directing the team to ensure the cost effective method for the discharges and Repatriation.
• Liaising with the consulates for issuing hospital acceptance, solving social issues, issuing passports and seeking support for repatriation of the patients.

Recovery and Outstanding:

• Managing the outstanding for patients unable to settle the hospital finances.
• Liaising with the patient sponsor and consulate to find the best method for clearing the outstanding of the patient
• Monthly review of the outstanding and planning the recovery of the with strategizing process for different cases with timelines.

Legal Case management:

• Liaising with Dubai Police, Immigration Office, Court and Government Authorities to understand patient related Legal concerns and implement polices and procedures to solve the legal concerns fo the patients.
• Frequent follow up and meetings to strategize managing the legal part of the patients in the most methodical way.
• Managing legal cases related Travel ban, Bank Recovery, Ejari,court and immigration etc.

Long Term care Project Management:

• Ensure that policies and procedures are developed, implemented, monitored, and evaluated in order to maintain compliance with directives of governing entities.
• Observe, monitor, and evaluate outcomes of all of the facility’s programs, policies, and procedures, to ensure effectiveness, and to fulfill administrative responsibility (for example, facility license) and professional responsibility.
• Promote residents and families/responsible parties’ satisfaction with quality of care and quality of life.
• Ensure administrative oversight of the survey process.
• Educate staff/residents/families/responsible parties and other key groups in regards to interpretation of and compliance with regulatory requirements.
• Educate nursing and/or governing entity regarding their roles and responsibilities, and monitor their actions to ensure adherence to by-laws and regulations.
• Identify areas of potential legal liability, and develop and implement an administrative intervention or risk management program to minimize or eliminate exposure.
• Develop or influence a strategic planning process to ensure viability of facility

• Inspecting and evaluating overall patient care services in the hospital including admission to discharge process.
• Collaborating with internal departments for successful patient satisfaction.
• Planning, coordinating, and monitoring daily activities of the Patient relation team and hospital.
• Hiring, training, and reviewing performance of the front office staff and patient relation team
• Ensuring prompt and quality medical care to patients, and collecting feedback from patients' relatives
• Working with organization to tie up with other healthcare facilities to build in relations and work with harmony to support in patient transfers.
• Monitoring staff performance
• Expertise in handling patient complains, overseeing Outpatient services
• Responsible for the process of admission of patients, which includes patients with insurance or cash, and clarify all details regarding the insurance cards for patients, and
clarify the method of payment of patient cash and facilitate entry procedure
• Business Development- Initiating tie up with companies and hospitals to increase the number of IP case.

• Applied administrative knowledge and courtesy to explain procedures and services to patients.
• Resolved customer complaints using established follow-up procedures.
• Facilitated communication between patients and various departments and staff.
• Recommended service improvements to minimize recurring patient issues and complaints.
• Worked with patients to ascertain issues and make referrals to appropriate specialists.
• Provided excellent customer service to patients and medical staff.

• Demonstrated a high level of initiative and creativity while tackling difficult tasks.
• Proven ability to develop and implement creative solutions to complex problems.
• Paid attention to detail while completing assignments.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Worked flexible hours across night, weekend and holiday shifts.
• Skilled at working independently and collaboratively in a team environment.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Oriented with hospital policies and procedure
• Liaising with Front office, billing and insurance team
• Collecting feedback and solving patient concerns