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Faris Sohail
Customer Success Manager
Dubai,UAE
Summary
Entrepreneurial Sales Engineer with excellent business acumen and proven history of driving technical sales and revenue growth. Friendly and outgoing to build key relationships through communication, customer service, and negotiation skills. Successfully leads and motivates teams to execute business opportunities and close sales in fast-paced environments with tight deadlines.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
Work History
Customer Success Manager
PYYPL
Dubai, UAE
01.2020 - Current
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Created customer support strategy to increase customer retention.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Facilitated penetration of key accounts via strategic planning initiatives.
- Contributes to sales engineering effectiveness by identifying short-term and long-range issues and recommending courses of action.
- Managed department chat & call volume of 100++ per day and coordinated department schedules to maximize coverage during peak hours
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues
Senior Consultant - Corporate Sector
Ministry of Interior Dubai Civil Defense
Dubai, UAE
01.2016 - 01.2020
- Responsible for the Dubai Civil Defence strategic project for trainings throughout Dubai in accordance with Federal Law ensure a sustainable, responsible and safe UAE
- Part of Govt Of Dubai 10x project and assisted in developing training’s for future in virtual live reality methods and applications by His Highness Sheikh Muhammad Bin Rashid Al Maktoum
- Increased revenue 20% through restructuring processes and advising executives on important decisions.
- Developing alternative training methods if expected improvements are not seen
- Negotiating contracts with clients, including desired training outcomes, fees and expenses
- Executing high volume trainings reaching the daily number of 300 -500 trainees
- Especially involved with Education, Banking, Construction and Hotel industry.
- Monitored technology use and program functionality, updating programs and making changes to enhance output
Senior Account Manager
New Horizons, Computer Learning Centers
Dubai, UAE
02.2012 - 01.2016
- Contributed to annual revenue goals by selling existing & new training solutions and developing new accounts B2b , B2c throughout UAE & MENA region.
- Collaborated with Center Manager to determine company goals and translate goals to individual clients needs.
- Visiting prospect and potential clients at their premises pitching and upselling training solutions
- Develop training solutions using variety of options including instructor-led training, Online Courses and Mentored Learning
- Mentored junior account management professionals to develop skills and increase company revenue and brining new accounts
- Delivered sales presentations and pitches to clients, upper management and junior sales associates for demonstration.
Education
BBA - Accounting And Finance
Kualumpur Metropolitan University
Malaysia 01.2009 - 01.2012
High School Diploma -
Punjab College of Commerce
Pakistan 02.2005 - 03.2007
Skills
Staff mentoring & leadership
Additional Information
- DOB: , 05/08/1990
- Nationality: Pakistani
- Languages Known : English, Urdu, Arabic, Malay
Certification
CSP - Certified Sales Professional
Software
CRM- Microsoft Dynamics
LMS- Learning Management System
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
CRM- Customer Relation Management (Microsoft Dynamics)
11-2021
Customer Success Manager
PYYPL
01.2020 - Current
Senior Consultant - Corporate Sector
Ministry of Interior Dubai Civil Defense
01.2016 - 01.2020
SMM- Social Media Marketing
09-2015
CSP - Certified Sales Professional
10-2014
Senior Account Manager
New Horizons, Computer Learning Centers
02.2012 - 01.2016
BBA - Accounting And Finance
Kualumpur Metropolitan University
01.2009 - 01.2012
High School Diploma -
Punjab College of Commerce
02.2005 - 03.2007
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