Fariz ABDULLA

Accountabilities & Responsibilities:
1. Process Improvement: Identify, plan, and implement key processes to improve quality, reduce costs, increase productivity, and improve cycle time, resulting in significant sales improvement and customer satisfaction.
2. Taskforce Leadership: Act as a taskforce leader in direct partnership with Subject Matter Experts (SMEs)/Process Owners, bringing together experts to collaborate on process development. Establish clear goals and expectations for the group to deliver a 'ready for development' package to the technology team and a 'go to sales manual' to the operations team.
3. Stakeholder Engagement: Connect relevant stakeholders across the organization to provide the right elements to sell to the frontend sales organization. Involve salespeople from day one in the taskforce to calibrate requirements and ensure alignment with sales needs.
4. Team Leadership: Lead, develop, and staff the Sales Process Development (SPD) team according to Exinity's guidelines. Provide guidance, support, and mentorship to direct reports.
5. Standardized Processes: Identify, design, roll out, and monitor standardized and optimized processes to build an end-to-end effective selling approach across business lines and channels.
6. Collaborate with Division B Leadership, Regions, Finance, Operations, Business Lines, Customers, and Strategy teams to ensure alignment and integration of sales processes with overall business objectives.

• Worked as Technical support (chat/Voice support) for the Jio broadband products from April 15 2021 till December 23 2021
• Dealing with customers from India and helping them with the speed,connectivity, bandwidth and other user interface issues of Jio fiber
• Arranging the call backs when a case was escalated and following up with the relevant to make sure that the case is closed with the estimated
• Giving clear guidance for all the customer related issues technical and non- technical issues regarding the software
• Helping the customers in all possible ways to make the customer to easily interact the software

• Worked as a Sr
• Virtual Customer service agent from November 2016 to January 2020
• Assisting customers from India on their issues regarding their orders, delivery, return, replacement and refunds
• Creating follow-ups within the timeframe and providing updates regarding the order to reduce the customer's effort and making it more convenient to the customers
• Escalating the issues to the concern team for cash backs and refund failures
• Training new comers about the project and helping them in succeeding in their respective roles
• Leading a team of 6 during the high sales period and assuring that all of them are meeting their targets without fail

• Worked as a Sales officer In tawasul insurance from November 15th 2015 till September 2016
• Dealing with all kind of insurance products including general insurance, medical insurance, motor insurance and life insurance
• Following up with the customer providing the best service and good price in the market to close the business
• Maintaining relationship with the existing to create new business

• Worked as a Insurance Advisor In AOIC from June 19th 2014 July 2015
• Making calls, fixing appointments and meeting clients on daily basis
• Following up with the customer to sell the product to meet the target every month

• Worked as Technical support executive for the Adobe softwares from November 18 2011 to August 1st 2013
• Dealing with customers from all over the world and helping them with the download and installation issues of Adobe software
• Taking remote session in order to provide a better and faster resolution to the customers
• Arranging the call backs when a case was escalated and following up with the relevant to make sure that the case is closed with the estimated
• Giving clear guidance for all the customer related issues technical and non- technical issues regarding the software
• Troubleshooting the issues in both Windows and Mac platforms
• Helping the customers in all possible ways to make the customer to easily interact the software