Farouk Abdelfattah

• Building strong relationships with regular customers and new clientele, understanding their preferences, dietary restrictions, and health goals.
• Engaging with corporate clients and groups for catering events, meal plans, or health-focused corporate wellness programs.
• Resolving customer complaints and ensuring a positive dining experience by addressing any issues related to food, service, or ambiance.
• Developing targeted marketing strategies to promote healthy menu options, such as plant-based meals, gluten-free dishes, and organic ingredients.
• Managing client accounts for corporate catering, meal plans, and large events, aiming to drive revenue growth through these channels.
• Building partnerships with local health and wellness businesses, such as yoga studios, fitness trainers, and wellness retreats, to increase brand visibility and create cross-promotions.
• Creating awareness of the restaurant’s mission and healthy menu offerings.
• Overseeing customer service standards, ensuring that all interactions—from reservations to meal delivery—are seamless and positive.
• Implementing loyalty programs, such as discounts for healthy meal plans, fitness collaborations, or special access to new menu items.

• In-depth understanding of telecom products and services, allowing for accurate and detailed explanations to customers regarding features, plans, and billing inquiries.

• Proven track record in resolving complex technical issues and addressing customer concerns promptly, ensuring high levels of customer satisfaction.

• Promoting Vodafone products and services to customers, including SIM cards, mobile plans, devices, and accessories.

• Performing administrative duties such as processing transactions, maintaining customer records, handling paperwork, and adhering to company policies and procedures.