Farouk Belhaddad

J5 Hotels - Port Saeed:

Greet and welcome the guests with a smile as soon as they arrive

And preparing all necessary details regarding the bookings.

*Directing guests appropriately.

*Room reservations and assignments, guest registrations,

Up selling, guests WOW.

*General use of OPERA MICROS , international hotels system.

*Credit checks, key control as well as mail and message service.

*Promote and advertise all offers and services for guests.

*Being professional for individual or group check-in.

*Ensure reception area is tidy and presentable

With all necessary stationary and materials.

*Order front office supply and keep inventory for stock.

*Ensure outstanding customer care at all times.

*Maintains a friendly, cheerful and courteous demeanor at all times.

* Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.

*Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

*Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.

*Supervise daily shift process ensuring all team members adhere to standard operating procedures.

*Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.

*Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.

*Adhere to company credit limit / floor limit policies.

*Allocate rooms to expected arrivals after checking the guest's preferences and special requests.

*Build strong relationships and liaise with all other department's especially housekeeping, reservations etc.

*Assistance for incoming & outgoing calls, setting wake-up calls, enabling DND (Do Not Disturb) and paging for in-house guests.

*Attract potential customers by answering all necessary questions and orders.

*Excellent communication skills, night auditing, action all the emails.

*Ensure daily the full team are well groomed and presentable.

*team work with all departments.

Holiday Homes:

*Organisation and time Management is ensure an effective organisation fundamental for managing holiday rentals,juggling multiple tasks, including coordinating bookings, arranging cleaning schedules, and addressing maintenance issues.

*An excellent customer Service is key for ensuring positive guest experiences and earning repeat business. Being responsive to guest inquiries, resolving issues promptly, and providing a warm welcome can significantly enhance guest satisfaction.

*Maintenance and Problem-Solving Skills is known on a routine inspections to addressing repair issues, a proactive approach to maintenance will prevent problems from escalating and ensure that the property remains appealing to guests. Effective problem-solving skills are also essential for handling unexpected issues quickly and efficiently.

*Customer satisfaction and online reviews play a significant role in shaping guest perceptions and influencing booking decisions. Encouraging guests to leave reviews on platforms like Trustpilot can enhance your property's credibility and attract more bookings

*Organization,productivity & getting fresh is a key which allows you to work effectively and get things done ,finished on time and under budget and set targets.

*Communication skills are particularly one of the most advantages,building strong relationships,enhancing professional growth,facilitating problem solving,ensuring Clear understanding.

-self-confidence,Communication,potentially Overwhelming Amount of Information.

*Prepare all necessary arrivals details for group check-ins.

*handling all Credit reports (cash, credit cards, cheques, foreign currencies).

*Generating sales leads that develop into new customers.

*Conduct price and feature comparisons to facilitate purchasing.

*Enrolling guests, helping, and up selling, setting appointments

*Manage returns of merchandise.

*Attract potential customers by answering all necessary questions and orders.