Summary
Overview
Work history
Education
Skills
Certification
Languages
Accomplishments
Timeline
Generic
Farouk Kaleeba

Farouk Kaleeba

Charleston ,United States of America

Summary

  • Reliable guest service provider offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in both FOH and BOH areas and flexible with changing business needs.

Overview

7
7
years of professional experience
1
1
Certification

Work history

Server Assistant

Carnival cruise Line
Charleston , United States of America
11.2023 - Current
  • Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
  • Delivered food and drinks from kitchen to respective tables to meet timely expectations.
  • Opened, poured and served alcoholic and non-alcoholic beverages.
  • Practiced healthy and safety measures to comply with regulations.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.

Head Barista/cashier/Waitstaff

SAMSBOX SANDWICH AND ESPRESSO BAR
Abu Dhabi, United Arab Emirates
04.2022 - 11.2023
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Served food and beverages promptly with focused attention to customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
  • Followed exact recipes for mixing and preparing beverage and food items.

Barista/waiter

POLO CAFE
Abu Dhabi , UAE
01.2021 - 03.2022
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Developed coffee beverage menu, recipes, specialty coffee drinks, and appropriate menu pricing.
  • Explained beverage preparation and offered samples to help customers choose ideal items.
  • Promoted additional items with beverages, increasing store sales.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Kept server areas clean and stocked to increase efficiency while working tables.

Guest Service Attendant

Serena Hotel
Kampala, Uganda
03.2017 - 06.2020
  • Provided guests with information on local attractions, restaurant and transportation services to enhance stay.
  • Greeted guests upon arrival by providing warm welcome.
  • Managed check-in and check-out procedures for guests.
  • Assisted guests with variety of services and local attraction information.
  • Responded to guest inquiries to maximize guest satisfaction.
  • Maintained neat and orderly front desk and lobby area to uphold hotel standards.
  • Cultivated warm relationships with regular customers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Answered hotel phones with professionalism and directed calls appropriately.
  • Maintained high level of professionalism and discretion when dealing with guests.
  • Handled customer complaints to satisfy and retain guests.

Education

Data analysis

Google analytics certificate
Online studies
2023

Bachelors Degree - Leisure Events And Hospitality Management

Makerere University Business School
Kampala

ADVANCED CERTIFICATE OF EDUCATION - Sciences(Physics,Math,economics)

Green Light High School
Kampala, Uganda

CERTIFICATE OF EDUCATION - High school Studies

GREENLIGHTHIGH SCHOOL
Kampala Uganda

Skills

TECHNICAL SKILLS

  • Data visualization
  • POS system handling like foodics, lever etc
  • Tableau
  • Data-driven decision making
  • Data collection and analysis
  • Excel spreadsheets

RELEVANT SKILLS

  • Reasonable spoken English
  • Cashiering and cash management
  • Hospitality services
  • Inventory management
  • Strong interpersonal skills
  • Ability to work as Part of a team
  • Ability to build relationships
  • Customer service
  • Latte art
  • Safe food handling practices
  • Coffee brewing
  • POS systems
  • Barista training and development
  • Strong communication
  • Teamwork and collaboration
  • Efficient under pressure
  • Food and beverage service

Certification


  • [food and safety certificate], Abudhabi agriculture and food safety authority] - [2023-2027]
  • barista certification, [roast coffee academy Uganda] - [2020-2024]

Languages

English
Fluent
Swahili
Intermediate

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Achieved beverage signatures by completing customer test preferences with accuracy and efficiency.

Timeline

Server Assistant

Carnival cruise Line
11.2023 - Current

Head Barista/cashier/Waitstaff

SAMSBOX SANDWICH AND ESPRESSO BAR
04.2022 - 11.2023

Barista/waiter

POLO CAFE
01.2021 - 03.2022

Guest Service Attendant

Serena Hotel
03.2017 - 06.2020

Data analysis

Google analytics certificate

Bachelors Degree - Leisure Events And Hospitality Management

Makerere University Business School

ADVANCED CERTIFICATE OF EDUCATION - Sciences(Physics,Math,economics)

Green Light High School

CERTIFICATE OF EDUCATION - High school Studies

GREENLIGHTHIGH SCHOOL

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Farouk Kaleeba