Farouk Kigozi
Dubai
Summary
Energetic and service-oriented Airport Service Agent with a proven ability to assist passengers and maintain smooth airport operations. Highly professional, presentable, and calm under pressure. Seeking to contribute to Emirates Airlines' commitment to excellence by delivering seamless, courteous, and efficient customer service to passengers from around the world.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Representative
Issam Kabbani and Partners
06.2021 - Current
- Greeting visitors and customers upon arrival, offering assistance, and answered questions to build rapport and retention.
- Maintain clean and organized front desk areas to uphold polished company image.
- Welcome each new arrival pleasantly and confirmed reservations and identification.
- Prepare reports on guest satisfaction levels and other metrics.
- Direct visitors to appropriate departments or person
- Manage company emails or inquiries related to the front desk
- Monitor unauthorized access or security issues at the entrance
Airport Service Agent
Entebbe International Airport
01.2020 - 04.2021
- Assisted passengers with disabilities , unaccompanied minors or special needs
- Responded to passenger inquiries regarding flight schedules, baggage and airport facilities
- Assisted passengers with lost, delayed , or damaged baggage claims
- Enforced airline and airport safety and security procedures
- Reported suspicious activities or breaches of airport protocols
- Addressed and resolved passenger complaints in a professional manner
Education
High School Certificate - Uganda Advanced Certificate of Education
Ssaku Senior Secondary School
Kampala-Uganda11-2012
Skills
- Problem-solving skills
- Time management
- Listening skills
- Hospitality services
- Customer service
- Safety and security procedures
- Microsoft office
- Documentation
- Multitasking ans organizational skills
- Strong communication and Interpersonal skills
Languages
English
Advanced (C1)
Arabic
Beginner (A1)
Certification
- IATA Certified - Passenger Ground Services
- Basic Aviation Security Training - GCAA
- First Aid & Emergency Response - Dubai Health Authority
Timeline
Front Desk Representative
Issam Kabbani and Partners
06.2021 - Current
Airport Service Agent
Entebbe International Airport
01.2020 - 04.2021
High School Certificate - Uganda Advanced Certificate of Education
Ssaku Senior Secondary School
Similar Profiles
Ziad AlMabsoutZiad AlMabsout
Business Development Manager at Issam Kabbani & Partners CoBusiness Development Manager at Issam Kabbani & Partners Co
RAJINAS ABBASRAJINAS ABBAS
BIM Modeler , Draftsman , 3D Visualizer at issam khairi kabbani groupBIM Modeler , Draftsman , 3D Visualizer at issam khairi kabbani group
PRABHAKARAN RAJENDRANPRABHAKARAN RAJENDRAN
FIRE SYSTEM TECHNICAL LEAD SABGSD - Aramco at ISAM KABBANI & PARTNERS CO.FIRE SYSTEM TECHNICAL LEAD SABGSD - Aramco at ISAM KABBANI & PARTNERS CO.
NAVAS MOHAMEDNAVAS MOHAMED
Digital Marketing Manager & Team Lead at Invisor Management Training LLCDigital Marketing Manager & Team Lead at Invisor Management Training LLC
Gabriel Omar El BizriGabriel Omar El Bizri
Workforce Research Consultant at City of Rancho CucamongaWorkforce Research Consultant at City of Rancho Cucamonga