FAROUK METLEK
Dubai
Summary
Results-driven banking professional with extensive experience in public relations, data entry, and customer service. Skilled in managing multiple tasks in high-pressure environments while ensuring accuracy and client satisfaction. Strong communication abilities and expertise in building lasting relationships. Proven track record in enhancing data integrity and efficiency within financial processes.
Overview
15
15
years of professional experience
Work History
Digital Financial Advisor - MOE Branch
Al Maryah Community Bank LLC
Dubai
08.2024 - Current
- Assist customers with financial needs by providing banking advice.
- Support clients by managing their portfolios and addressing financial concerns.
- Help maintain client relationships as the primary point of contact.
- Conduct maintenance duties for ATMs and MFKs to ensure operational efficiency.
- Deliver customer service by addressing inquiries and concerns promptly.
- Guide clients through account openings and loan applications.
- Encourage use of bank's digital platforms and tools.
- Ensure compliance with regulatory requirements while maintaining client records.
- Provide support for personal loans, credit cards, fixed deposits, and mortgage products during eligibility assessments and application stages.
- Deliver tailored financial solutions to meet customer needs while ensuring compliance and satisfaction.
- Resolved client queries and concerns promptly, demonstrating commitment to exceptional customer service.
Office Supervisor
Telal Qasioun for vegetable and fruit trading
Dubai
02.2023 - 02.2024
- Supported office staff in understanding roles and responsibilities.
- Addressed customer inquiries and concerns in a prompt and professional manner.
- Coordinated with sales team to ensure accurate and timely processing of customer orders.
- Monitored customer feedback to drive improvements.
Admin Assistant (Data Entry Team Leader)
Dubai Health Authority (DHA)
Dubai
02.2021 - 03.2022
- Oversaw data entry team for central COVID-19 vaccination site.
- Assisted patients with inquiries regarding vaccination options and schedules.
- Utilised Salama system for efficient data management.
CUSTOMER SERVICE OFFICER (FAB NHL)
FIRST ABUDHABI BANK (FAB)
Abu Dhabi
02.2018 - 05.2020
- Provided information regarding the bank's products and services for all customers, taking responsibility of handling any inquiries and resolving customer complaints.
- Provided splendid customer services to customers in a friendly and courteous manner at all times.
- Had sufficient knowledge about the banking products and services and responded to all inquiries accordingly.
- Improved customers' banking experience with the bank by ensuring that the customers are attended to promptly and all their challenges are resolved without delay.
- Ensured that all the bank's policies and procedures, code of conduct and regulatory guidelines are strictly complied with in the process of discharging duties.
- Informed and suggested new banking products to customers.
- Provided information to customers on their account status and account balances.
- Opened new bank accounts according to laid down rules and guidelines.
- Suggested effective ways through which the bank can promote its products and services and increase customer satisfaction.
- Provided assistance to all other members of staff in other departments of the bank by liaising with them through healthy interactions.
- Participated in marketing and awareness campaigns in the bank to create an enlarged customer base.
Public Relation Officer
Al Fahim Group (Fairmont Bab Albahr)
Abu Dhabi
10.2015 - 09.2017
- Coordinated public relations activities across various platforms.
- Organised renewals of necessary licenses for operations.
- Managed requests and interactions with media outlets.
- Enhanced company voice and presence through diverse channels.
- Collected and submitted documentation for employee paperwork.
- Represented company at key locations including police stations, airports, hotels, and ministries.
- Arranged medical tests, passports, memos, promotional events, and resolutions.
- Accompanied employees during international departures.
Coordinator
Aladham Administrative Services
Abu Dhabi
07.2011 - 09.2015
- Assisted in preparation of online visa applications for various types including employment and visit visas.
- Supported typing of all forms related to visa renewals and Emirates identity card applications.
- Followed up with team members to ensure efficient processing of embassy application forms.
Education
Bachelor Degree in Arts - Library and Information
Damascus University
Skills
- Team leadership and coaching
- Customer service excellence
- Software proficiency
- Time management and organization
- Attention to detail
- Communication skills
- Technical troubleshooting
- Multi-channel engagement
- Multi-tasking
Driving licence
B, 2016-03-07, 2031-03-30
Timeline
Digital Financial Advisor - MOE Branch
Al Maryah Community Bank LLC
08.2024 - Current
Office Supervisor
Telal Qasioun for vegetable and fruit trading
02.2023 - 02.2024
Admin Assistant (Data Entry Team Leader)
Dubai Health Authority (DHA)
02.2021 - 03.2022
CUSTOMER SERVICE OFFICER (FAB NHL)
FIRST ABUDHABI BANK (FAB)
02.2018 - 05.2020
Public Relation Officer
Al Fahim Group (Fairmont Bab Albahr)
10.2015 - 09.2017
Coordinator
Aladham Administrative Services
07.2011 - 09.2015
Bachelor Degree in Arts - Library and Information
Damascus University