Farouk Saleh

Work History

Abu Dhabi Investment Council (ADIC)

Abu Dhabi

04.2024 - 01.2025

Oversee daily council operations, ensuring alignment with organizational goals and compliance with regulations
Manage resources, facilities, and logistics to meet operational requirements efficiently
Develop and implement operational policies and procedures to enhance productivity and service delivery
Monitor and analyze key performance indicators (KPIs) to drive continuous improvement
Define and uphold service quality standards that align with the fund's vision and values
Conduct regular audits and assessments to ensure compliance and identify improvement opportunities
Implement innovative service solutions tailored to a high-performance government investment environment
Conduct performance evaluations, provide feedback, and address training needs for team development
Develop and execute operational strategies to support the fund's long-term objectives
Stay updated on industry trends and introduce best practices to maintain a competitive edge
Act as the primary contact for internal and external stakeholders on operational matters

Armani Hotel Dubai

Dubai

11.2016 - 04.2024

Ultimately responsible for the guest's 'Stay with Armani' Experience
Acts as the main contact for the guests during and after the visit
Responsible to ensure that daily communication is done with Lifestyle Services in regards to guests arrivals, pre-arrangements, guest preferences, follow ups and traces
Provide high level of customer service and maintain a high profile in the day to day front office operations
Ensure that personalized service is offered to each and every guest
Ensure that the pricing policy and internal audit procedures are duly applied
Supervises the management of debtors, group and individual guest invoicing and cash operations
Prepare Room revenue and occupancy forecast take action on rate strategies
Involved in recruitment of new team members for front office
Integrates and trains employees, providing support for skills development

DAMAC Hotels and Resorts (5 Star Hotel)

Dubai

10.2014 - 09.2016

Oversee general operation of the hotel when D.O.R or FOM is not on present
Ensure that corporate, divisional and departmental policies and procedures are adhered to at all levels
Liaise closely with other Departments and emphasizes on excellent interdepartmental relations considering other departmental procedures and policies
To assist in the preparation of the annual, Business Plan for the entire Department
Exercise self-control, patience and is known for his fairness at all times
To control the preparation of room occupancy forecast on a daily, weekly and monthly basis
To attend all briefings and meetings as requested and necessary
Plan long term but at the same time is able to react to sudden chances instantly

Jumeirah Group / Jumeirah Hotels & Resorts

Dubai

11.2011 - 08.2014

Manage the Hotel Loyalty Program
Achieve CSI Goals (92%)
Manage the flow of day to day operation
Creating the performance Reports and update the management on team progress
Provide Front Office Training to New Joiners as well as the other team member
Lead by setting a good example (Behavior consistent with words)
Handling the Guest compliance and Service issues and solve them as per the company vision
Nominated for 25 times in guest comment cards for the excellent and outstanding service
Developed a lot of operation work as CID, Guest escorting and room service
More than 5 appreciation letters from the Resident and General Manager in different field of the Outstanding service
Nominated for two times as colleague of the month

Starwood Hotels & Resorts Worldwide, Inc.

Abu Dhabi

10.2010 - 11.2011