FARRRUKH MIRZA
DUBAI,UAE
Summary
Motivated customer service team member eager to streamline operating procedures to maximize team efficiency and customer satisfaction. Specializes in quality, speed and performance improvements
Overview
2
2
years of professional experience
Work History
Sales Supervisor
ZOHA REALESTATE
DUBAI, UAE
02.2023 - Current
- Successfully selling or buying a property is about the finished product and tailoring the marketing to the right people
- Logged transaction reports for up-to-date sales records.
- Instructed staff on point-of-sale till operation and transaction processing.
- Operating CRM for the property management & updates
- Listing of properties and monitoring feedback for the leads
Supervisor
DARBEL SULTAN
Ajman, UAE
10.2022 - 01.2023
- Attained maximum customer satisfaction and retention by providing effective services
- Got various training sessions to increase field knowledge including, cabin crew initial, operations of Air Bus Ensured hygiene and adequacy of the supply of food, drinks, and blankets before providing to customer
- Performed a broad range of both pre- and post- departure as well as in-flight operations, while achieving unparalleled customer service and satisfaction
- Highly trained on operations of Air Bus A320, safety, security, emergency and first aid.
Manager
PEARL CONTINANTAL
KARACHI, PAKISTAN
01.2021 - 05.2021
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
- Analysed data and identified opportunities to minimise operating costs.
- Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
- Employed outstanding communication and conflict-resolution abilities to deftly resolve customer complaints.
- Reviewed production issues and implemented corrective action plans, enhancing operational efficiency.
- Shared customer feedback and suggested improvements to enhance team performance.
- Managed high-volume customer queries simultaneously through effective multitasking.
Supervisor
Pizza Hut
KARACHI, PAKISTAN
06.2021 - 11.2021
- Built customer retention and satisfaction by delivering top-quality service.
- Managed staff rotas, planning workloads effectively and strategically.
- Created a daily checklist for cashiers to ensure all tasks were completed accurately to meet daily performance targets.
- Ensured consistent working order of cash registers through effective troubleshooting, promptly addressing technical issues to maintain efficiencies.
- Completed opening and closing procedures each day.
- Assessed store outgoings against staff and resource budgets.
Education
Bachelors - B.COM
KARACHI UNIVERSITY
KARACHI 2011
Skills
- Microsoft Office
- CRM
- Customer Service
- Creative
- Leadership Skills
- Organizational Skills
- Problem Solving
- Team Work
- Responsible & Punctual
- Customer Services
- Friendly and Positive
- Self-motivated
- Keen problem solve
- Lead management
Languages
English
Fluent
Timeline
Sales Supervisor
ZOHA REALESTATE
02.2023 - Current
Supervisor
DARBEL SULTAN
10.2022 - 01.2023
Supervisor
Pizza Hut
06.2021 - 11.2021
Manager
PEARL CONTINANTAL
01.2021 - 05.2021
Bachelors - B.COM
KARACHI UNIVERSITY
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