Summary
Overview
Work History
Education
Skills
Languages
Hobbies
Timeline
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FARRUKH UMARJANOV

FARRUKH UMARJANOV

DUBAI

Summary

Accomplished Luxury Sales Professional with 2 years of experience driving revenue and cultivating lasting client relationships within the high-end Rolex timepieces market. Expertise in providing discreet, personalized service and a deep knowledge of craftsmanship and heritage to exceed sales targets and elevate brand perception.

Overview

6
6
years of professional experience

Work History

Sales Officer

Ahmed Seddiqi & Sons
09.2023 - Current
  • Enhanced customer satisfaction with timely follow-ups and personalized service.
  • Responded to customer needs by answering questions and providing detailed information about Rolex.
  • Developed strategic sales plans for achieving revenue growth and exceeding targets.
  • Trained junior sales staff, mentoring them on best practices and strategies for success.
  • Boosted sales performance by identifying and targeting high-potential leads.
  • Cultivated strong relationships, establishing trust and loyalty among clients.

Guest Service Executive

Jumeirah Emirates Towers Hotel
02.2022 - 08.2023
  • Maintained constant presence at front counter to receive enquiries.
  • Kept detailed records of customer interactions for future reference.
  • Processed refunds, exchanges and service requests for customers.
  • Remained updated on company offerings through regular product research.
  • Stayed current on policies, procedures and standards to offer optimal support.
  • Handled high-volume telephone calls to address and resolve customer queries.
  • Monitored email to promptly collect and respond to complaints.
  • Administer check in of all guests and maintain record of all special
  • Attend all phone calls and provide all appropriate information to
    guests and perform pre assignment of all rooms

Guest Service Agent

Crowne Plaza Abu Dhabi
05.2021 - 11.2022
  • Handled guest complaints in a rational, calm and professional manner, providing smart solutions to maintain guest satisfaction.
  • Maintained extensive awareness of hotel services and other necessary matters to provide information to customers when needed.
  • Greet hotel guests; answer any questions or concerns
  • Provide an outstanding guest experience
  • Maintain an orderly front desk
  • Operate computer programs and multi-line phone systems
  • Maintain guest records and book reservations
  • Complete basic cashier and bookkeeping responsibilities
  • Contact necessary staff to solve problems when challenges arise,
    ensuring guest comfort
  • Preparing VIP amenities list and making sure to be delivered on
    time

Guest Service Agent

Marjan Island Resort and Spa
01.2021 - 04.2021
  • Administer check in of all guests and maintain record of all special
  • Attend all phone calls and provide all appropriate information to
    guests and perform pre assignment of all rooms
  • Monitor all check ins and provide guest with room keys, certificates
    and coupons in welcome folder
  • Manage all communication with guests and ensure satisfaction at
    time of check out and monitor all packages
  • Administer all guest complain and resolve all issues appropriately
    and within time limit.
  • Coordinate and assist concierge in all services to guests
  • Evaluate all credit limit report on everyday basis and manage room
    availability efficiently.

Room Service Waiter (Order taker)

Marjan Island Resort and Spa
04.2019 - 04.2021
  • Responsible for cleaning and removing the trolleys/trays from guest room
    and corridors
  • Checking the mini bars
  • Serves guest their food and beverage in prompt, courteous manner as per
    the standard sequence of service
  • Present physical and accurate check to guest and complete the payment
    process
  • To be able to immediately monitor guest comments and pass on to your superior and be pro-active in solving problems whenever possible
  • Demonstrated consistent hard work and dedication to achieve results and improve operations.

Education

Certificate of Higher Education - Languages And Mathematics

Namangan Academic Lyceum
Uzbekistan
06-2018

High School Diploma -

Namangan Specialized Boarding School
Uzbekistan
05-2015

Skills

  • Data entry
  • Communication skills
  • Relationship building
  • Performance tracking
  • Effective negotiation
  • Consultative selling
  • Brand representation
  • Brand building
  • Upselling strategies
  • Training and development
  • Word

Languages

English
Advanced
C1
Russian
Beginner (A1)
Uzbek
Bilingual or Proficient (C2)

Hobbies

  • Reading Books
  • Going to GYM
  • Playing Computer Games
  • Learning

Timeline

Sales Officer

Ahmed Seddiqi & Sons
09.2023 - Current

Guest Service Executive

Jumeirah Emirates Towers Hotel
02.2022 - 08.2023

Guest Service Agent

Crowne Plaza Abu Dhabi
05.2021 - 11.2022

Guest Service Agent

Marjan Island Resort and Spa
01.2021 - 04.2021

Room Service Waiter (Order taker)

Marjan Island Resort and Spa
04.2019 - 04.2021

Certificate of Higher Education - Languages And Mathematics

Namangan Academic Lyceum

High School Diploma -

Namangan Specialized Boarding School

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FARRUKH UMARJANOV