Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Farwin Kiyami

Farwin Kiyami

Dubai,Dubai

Summary

Dynamic and results-oriented professional with over nine years of experience in banking and financial services, specializing in partnerships and operations. Expertise in managing partner channels, driving solution sales, and delivering exceptional customer service, complemented by strong skills in credit analysis, cross-selling, and software support. A collaborative team player adept at aligning with partner sales teams to develop effective go-to-market strategies, ensuring objectives are met with excellence and punctuality. Committed to nurturing strategic partnerships within the fin-tech and technology sectors while providing comprehensive training and back-office support to enhance operational efficiency.

Overview

11
11
years of professional experience

Work History

Retail Credit Analyst

Sharjah Islamic Bank
07.2025 - Current
  • Improved credit decision accuracy by conducting thorough analysis of retail loan applications.
  • Streamlined the credit approval process with efficient data gathering, documentation, and verification efforts.
  • Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags.
  • Analyzed credit scores to determine borrowers' creditworthiness.
  • Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
  • Analyzed creditworthiness of loan applicants and determined credit risk of loan requests.

Credit Operations Consultant

Emirates NBD global services
09.2023 - 06.2025
  • Analyzed Credit Data- Meticulously reviewed credit data to ensure accuracy and compliance, demonstrating strong attention to detail and data analysis skills.
  • Guided Loan Cases - Collaborated with underwriters to guide loan cases through the approval process, showcasing excellent communication and teamwork abilities.
  • Managed multiple schedules and coordinated with various stakeholders to ensure timely delivery of projects.
  • Liaised with Stakeholders - Maintained clear communication with managers and stakeholders to provide updates, seek guidance, and ensure transparency throughout the loan process.

Customer Support Specialist

CIN 7 Core
01.2022 - 01.2023
  • Provided Comprehensive User Support- Delivered training and ongoing support to end-users, ensuring they effectively utilized software tools and resources for optimal performance.
  • Managed Support Ticket Workflow - Monitored and tracked support tickets, liaising with help desk software, troubleshooting user issues to ensure customer satisfaction, and escalating inquiries through various communication channels.

Deputy Relationship Manager

Nations Trust Bank Colombo
01.2022 - 01.2022
  • Managed a portfolio of LKR 3.1 billion (USD 9.6 Million) worth of high-net-worth clients and developed comprehensive financial solutions to meet their individual needs.
  • Collaborated with internal partners to deliver a seamless and integrated client experience.
  • Maintained compliance with all regulatory requirements and internal policies and procedures.

Junior Executive - Private Banking

DFCC Bank Colombo
01.2021 - 01.2022
  • Handled the private banking client portfolio of the team leader as an interim RM.
  • Handled client account opening by ensuring the accuracy and completion of the documents and adhering to CDD.
  • Handled inquiries, complaints, and feedback of high-net-worth individuals of the assigned RMs.

Senior Banking Associate - Private Banking

NDB Bank Privilege
01.2019 - 01.2021
  • Frontline Ambassadorship and Customer Support – Provided unparalleled support and guidance to customers across various touchpoints.
  • Admin Support- Prepared presentations and tracked the overall performance of RMs and acted as an Executive assistant to the Head of PB
  • Customer Experience Management - Proactively identify opportunities to enhance the customer experience and exceed expectations through personalized solutions and attentive service.

Banking Associate - Credit

Union Bank Of Colombo
01.2015 - 01.2019
  • Worked as a credit analyst in the SME division.
  • Assisted in credit proposals and document preparation.
  • Followed up and coordinated with the CAD for relevant processes.
  • Provided operations support to the branch and corporate

Education

Master’s - business administration

University of Bedfordshire
12.2024

GCE Advanced Level -

Viharamahadevi Balika
08.2014

Skills

  • Virtual team collaboration
  • Technology proficiency
  • SaaS user support services
  • Credit risk assessment
  • Effective problem-solving skills
  • CRM expertise
  • Training and development
  • Proficiency in Microsoft Office
  • Operations support and coordination
  • Banking systems and product knowledge
  • Proficient in Microsoft Excel functions
  • Problem-solving
  • Effective organization

Accomplishments

  • CASA Champion award at Union Bank of Colombo
  • Was a part of Best Branch award 2017 at Union Bank Of Colombo
  • Was able to be on the top performers list at CIN7 Core for the month of February 2023.

Timeline

Retail Credit Analyst

Sharjah Islamic Bank
07.2025 - Current

Credit Operations Consultant

Emirates NBD global services
09.2023 - 06.2025

Customer Support Specialist

CIN 7 Core
01.2022 - 01.2023

Deputy Relationship Manager

Nations Trust Bank Colombo
01.2022 - 01.2022

Junior Executive - Private Banking

DFCC Bank Colombo
01.2021 - 01.2022

Senior Banking Associate - Private Banking

NDB Bank Privilege
01.2019 - 01.2021

Banking Associate - Credit

Union Bank Of Colombo
01.2015 - 01.2019

Master’s - business administration

University of Bedfordshire

GCE Advanced Level -

Viharamahadevi Balika

Similar Profiles

CREATE PROFILE
Farwin Kiyami