Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Hi, I’m
Farya Iqbal
Admin Coordinator
Dubai
Summary
Overview
12
years of professional experience
1
Certification
Work History
Creative Circle
Showroom Coordinator
02.2018 - 04.2022
Job overview
- Promoted business' development by building and maintaining relationships with new clients.
- Directed sales reps on how to display furniture and other items.
- Trained newly hired sales team in upselling techniques.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Provided prompt, courteous service to every individual entering showroom.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Generated personal sales to meet or exceed established sales goals.
- Submitted reports to senior management to aid in business decision-making and planning.
- Researched issues to obtain appropriate answers to customer inquiries.
- Successfully Promoted business on Different social Media platforms and increased sales by 20%.
Z'Mario
Showroom Coordinator
10.2012 - 10.2017
Job overview
- Directed sales reps on how to display furniture and other items.
- Trained team members in successful strategies to meet operational and sales targets.
- Determined key details for showroom light fixtures, flooring and accessories.
- Promoted business' development by building and maintaining relationships with new clients.
- Set goals for showroom employees and provided support and motivation to help each achieve true potential.
- Provided prompt, courteous service to every individual entering showroom.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Drove employee engagement and guest experience through coaching, training and development.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Managed custom projects by completing initial quotes, design and sample requests.
- Successfully Helped increase sales by 25% by retaining lost clients and different Social Media Strategies.
Catco Kids
Daycare Administrator
08.2011 - 10.2012
Job overview
- Received, processed and organized bills, documented earnings and costs
- Prepared Payroll, Invoices, documentation,
- Managed and procured Stock of tools and supplies.
- Coordinated with educators to develop customized curriculum.
- Interviewed and recruited Educators and staff for Daycare.
- Monitored Daycare with compliance of safety regulations, conducted emergency drills.
- Ensured Smooth running of daycare on day to day basis.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Strengthened communication skills through regular interactions with others.
- Acted as team leader in group projects, delegating tasks and providing feedback.
- Learned and adapted quickly to new technology and software applications.
- Managed around 30 Kids per day in routine at center.
Habib Bank Limited
Phone Banking Officer
01.2010 - 08.2011
Job overview
- Opened new memberships and documented personal details for internal tracking and Banking regulatory requirements.
- Completed transactions for customers and capitalized on opportunities to cross-sell products and services.
- Helped customers complete online banking services and assisted with user access problems such as forgotten passwords, Activating/deactivating cards, payment of bills, other banking needs.
- Worked with clients to provide competitive commercial banking solutions and retail financing plans.
- Improved customer satisfaction by going above-and-beyond to answer questions and offer expert support.
- Upheld strict security procedures to verify identities when completing actions for members and giving out private banking information.
- Discussed financial options with clients and provided informed suggestions.
- Handled over 300 incoming telephone calls, emails and chat requests per day.
- Stayed current on changing products, services and policies to offer exceptional service to customers.
- Learned and adapted quickly to new technology and software applications.
Education
GOVT COLLEGE OFCOMMERCE ANDECONOMICSKarachi, Pakistan
Bachelor from Commerce
12.2005
University Overview
Skills
- Client Rapport-Building
- Developing Creative Content
- Showroom Maintenance
- Office Support
- Customer Preferences
- Client Relationships
- Stock Replenishment
- Customer Service and Assistance
- Administrative Support
- Safety Awareness
- Handling Complaints
Certification
PIPFA Level 3
Languages
English
Advanced (C1)
Urdu
Bilingual or Proficient (C2)
Sindhi
Bilingual or Proficient (C2)
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
Timeline
Showroom Coordinator
Creative Circle
02.2018 - 04.2022
Showroom Coordinator
Z'Mario
10.2012 - 10.2017
Daycare Administrator
Catco Kids
08.2011 - 10.2012
Phone Banking Officer
Habib Bank Limited
01.2010 - 08.2011
GOVT COLLEGE OFCOMMERCE ANDECONOMICS
Bachelor from Commerce
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