Faryal Latif
Summary
Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Guest Service Agent
Gulf Court Hotel Business Bay
Dubai
10.2023 - Current
- Greeting guests upon arrival and making them feel welcomed
- Administering check-ins and check-outs
- Providing Front desk services to guests
- Assigning rooms and taking care of administrative duties
- Delivering mail and guest requests
- handling complains of the guest
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
- Collected room deposits, fees, and payments.
- Maximized revenue by upselling room upgrades and additional services.
Guest Service Agent
Pearl Contentional Legacy Hunza
Hunza, Pakistan
05.2023 - 10.2023
- Taking bookings and cancellations, usually by phone, email or face-to-face and recording the information on computer
- Checking in guests, allocating rooms and handing over keys answering questions about the hotel facilities
- Billing, posting upon checkout, taking their credit, debit card or cash payments
- Solving the guest complains in comfort zone.
Guest Relation Officer
Luxus Hunza Attabad Lake Resort
Attabad Gilgit Baltistan, Pakistan
03.2022 - 01.2023
- Managed VIP guest relations, ensuring exceptional service levels were met at all times.
- Maintained a welcoming atmosphere with genuine interactions and professional communication skills.
- Providing all the information regarding the destination and natural attraction of Gilgit Baltistan.
- Deals with guest problems and complains and satisfied the guest with available resources
- Complete procedure of escort to the room and giving information regarding the facilities of hotels
- Organizing the events like birthdays celebrations and marriage anniversaries of guest.
Education
BS- Tourism and hospitality Management -
Karakoram International University Hunza Campus
Gilgit - Baltistan, Pakistan04.2022
FSC -
Sky Higher Secondary
Aliabad Hunza, Gilgit Baltistan07.2017
Skills
- Guest communication
- Guest complaint resolution
- Writing and verbal communication
- Check-in and Check-out Procedures
- Computer Skills
- Guest Relations
Certification
- Certificate of star of online reviews Gulf Court Hotel Business Bay.
- Certified Guest Service Agent, Pearl Continental Hotel Rawalpindi ( December 2021-March 2022)
- Certified Guest Service Agent, Reservation Agent Hunza Serena (January 2022- March 2022)
Additional Information
Course : English for Hospitality Professional (EHP)
Advent for Building Human Capital (abc Foundation)
attended on month of July 2023
References
- Abdelrazak Shaban, +971581940363, abdelrazek.shaban@gulfcouthotelbusinessbay.com, Gulf Court Hotel Business Bay, Business Bay
- Ashutosh ,+971561356361
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Urdu
Bilingual or Proficient (C2)
Chinese (Cantonese)
Beginner (A1)
Timeline
Guest Service Agent
Gulf Court Hotel Business Bay
10.2023 - Current
Guest Service Agent
Pearl Contentional Legacy Hunza
05.2023 - 10.2023
Guest Relation Officer
Luxus Hunza Attabad Lake Resort
03.2022 - 01.2023
BS- Tourism and hospitality Management -
Karakoram International University Hunza Campus
FSC -
Sky Higher Secondary