Summary
Overview
Work history
Education
Skills
Certification
Custom
Personal Information
Languages
Timeline
Generic
Faryal Memon

Faryal Memon

Dubai,United Arab Emirates

Summary

Accomplished professional with extensive expertise in maximizing food and beverage sales, financial management, and health and safety. Demonstrates exceptional presentation skills, sales negotiation skills, and complaint handling. Proficient in training skills workshop, group training techniques, and training in guest and employee relations. Adept at utilising Six Sigma methodologies to enhance operational efficiency. Skilled in Microsoft Office with a strong focus on achieving business objectives through strategic planning and execution.

Overview

30
30
years of professional experience
1
1
Certification

Work history

Author

Freelance
Dubai, UAE
05.2025 - Current

Published ebook on holistic health and wellness available on Kindle.
Explored nutrition, exercise, and various lifestyle factors influencing wellbeing.

Personal Trainer at Lifestyle With Faryal

Freelance
Dubai, UAE
01.2024 - Current


  • Provided personalised fitness assessments for targeted training plans.
  • Incorporated flexibility and mobility drills into routines, improving postural alignment in clients.
  • Assisted clients in achieving their weight loss targets through strategic exercise planning.
  • Encouraged clients, resulting in improved commitment to health goals.

Hotel Auditor/Consultant

Freelance
Dubai, UAE
01.2000 - Current
  • Led the implementation of innovative technologies for increased productivity.
  • Initiated cost-saving measures by evaluating and improving operational processes.
  • Identified areas for improvement in corporate structure, enhancing overall efficiency.
  • Undertook financial analysis to guide budget planning and investment decisions.
  • Enhanced client understanding of market trends, leading to informed decision making.
  • Provided expert advice on organisational change, resulting in streamlined operations.
  • Collaborated with a variety of industry professionals for effective project delivery.
  • Recommended improvements on business processes for optimised performance and profitability.
  • Delivered customised training programmes to improve workforce skills and knowledge.

Administration Manager/Member Board of Governors

Salvatorian College
Harrow, UK
09.2019 - 09.2023
  • Led administrative functions, streamlining operations and enhancing efficiency across departments.
  • Managed operations for a school of 400+ students, reducing operational inefficiencies by 20% and supporting 50+ senior management meetings.
  • Managed confidential correspondence with senior executives.
  • Spearheaded policy implementation and compliance while serving as a strategic advisor to senior management.
  • Coordinated high-level meetings and supported governance activities as a member of the Board of Governors.

Senior Customer Service Manager (Cover)

City of Westminster
Westminster, UK
06.2019 - 07.2019
  • Led a team of 8 staff, improving service delivery and response times by 15%.
  • Developed and refined customer service strategies.
  • Managed and mentored a team of service staff, ensuring compliance and operational excellence.
  • Implemented customer-centric initiatives, improving service delivery and fostering positive community relations.

Executive Assistant to Head of Primary

British International School
Riyadh, Saudi Arabia
04.2018 - 04.2019
  • Increased parent engagement by 20% through better school communication systems.
  • Directed routine activities including managing the calendar, facilitating communications, and fostering relationships with parents.
  • Strengthened school-parent engagement through streamlined communication systems.
  • Represented institution in executive meetings.

Sheraton Towers Manager

Karachi Sheraton Hotel & Towers
Karachi, Pakistan
05.2001 - 07.2003
  • Drove a 15% increase in revenue from executive floors by upselling and ensuring personalized service for VIP guests annually.
  • Oversaw all activities on the executive floors, enhancing revenue while ensuring excellent service quality.
  • Streamlined internal processes, increasing productivity by 30% within the first year.
  • Developed standard operating procedures and staff training manuals, aligning with global hospitality standards.
  • Oversaw VIP guest services and ensured seamless, personalized experiences for high-profile clientele.

Deputy General Manager

The Killarney Avenue Hotel
Killarney, Ireland
03.1999 - 10.1999
  • Managed hotel operations, contributing to a 25% reduction in service-related issues and successful four-star registration.
  • Supervised daily hotel operations, ensuring efficient service delivery and smooth department coordination.
  • Led staff training programs and oversaw manpower allocation, optimizing service delivery.
  • Established and maintained strong relationships with key clients, leading to a 20% increase in client retention rates.
  • Oversaw daily operations, coordinating with department heads to optimise performance and productivity.

Management Trainee

Principal Hotels
, UK
05.1997 - 06.1998
  • Gained cross-functional experience across multiple departments, including front office, food & beverage, and guest services.
  • Contributed to the launch of an American restaurant enhancing revenue by 20% and operational productivity by 10% as well as improving guest satisfaction scores.
  • Managed hotel operations in multiple international locations, ensuring high standards and operational excellence.

Management Trainee

Brussels Sheraton Hotel & Towers
Brussels, Belgium
06.1995 - 06.1996
  • Gained cross-functional experience across multiple departments, including front office, food & beverage, and guest services.
  • Contributed to the successful launch of new restaurants and promotional events.
  • Managed hotel operations in multiple international locations, ensuring high standards and operational excellence.
  • Learnt problem-solving strategies and conflict management working closely with mentors.
  • Participated in recruitment processes, including interviewing and selecting candidates.

Management Trainee

Marriott Hotel
Karachi, Pakistan
06.1995 - 08.1995
  • Company Overview: Karachi, Pakistan
  • Training involved working as: Restaurant Supervisor, Receptionist, Sales and Banquet Sales Executive, Reservations Agent
  • Karachi, Pakistan

Education

Degree in International Hotel Management and Business Studies -

Shannon College of Hotel Management

Diploma in Beginner’s French -

Alliance Française

Intermediate -

St. Joseph’s College

Cambridge O’Levels -

Beaconhouse Public School

Skills

  • Maximizing Food & Beverage Sales
  • Presentation Skills
  • Health & Safety
  • Training Skills Workshop
  • Group Training Techniques
  • Sales Negotiation Skills
  • Complaint Handling
  • Training in Guest & Employee Relations
  • Six Sigma
  • Financial Management
  • Maximizing Sales
  • Microsoft Office

Certification

  • Qualified Personal Trainer and Nutritional Advisor, The Gym Academy, London, 2019-2020
  • Certification in Professional Make up, Riyadh, 2017

Custom

  • Travelling
  • Cooking
  • Event Planning
  • Health and Wellness
  • Networking

Personal Information

Nationality: British

Languages

English
French
Hindi
Urdu

Timeline

Author

Freelance
05.2025 - Current

Personal Trainer at Lifestyle With Faryal

Freelance
01.2024 - Current

Administration Manager/Member Board of Governors

Salvatorian College
09.2019 - 09.2023

Senior Customer Service Manager (Cover)

City of Westminster
06.2019 - 07.2019

Executive Assistant to Head of Primary

British International School
04.2018 - 04.2019

Sheraton Towers Manager

Karachi Sheraton Hotel & Towers
05.2001 - 07.2003

Hotel Auditor/Consultant

Freelance
01.2000 - Current

Deputy General Manager

The Killarney Avenue Hotel
03.1999 - 10.1999

Management Trainee

Principal Hotels
05.1997 - 06.1998

Management Trainee

Brussels Sheraton Hotel & Towers
06.1995 - 06.1996

Management Trainee

Marriott Hotel
06.1995 - 08.1995

Degree in International Hotel Management and Business Studies -

Shannon College of Hotel Management

Diploma in Beginner’s French -

Alliance Française

Intermediate -

St. Joseph’s College

Cambridge O’Levels -

Beaconhouse Public School
Faryal Memon