Open to work
FARZANA KAZI
Dubai,United Arab Emirates
Summary
Accomplished professional specializing in project management and process improvement. Proven track record in vendor management and decision-making, with strong problem-solving capabilities. Expertise in profit and loss analysis, quality assurance, and internal audits. Focused on enhancing organizational success through strategic planning and continuous improvement initiatives.
Overview
9
9
years of professional experience
3
3
Certification
Work history
Manager Operations Support
Reliance Retail LTD
Mumbai, India
10.2018 - 06.2025
- Directed end-to-end backend operations across India for brands including Apple, HP, Asus, and Lenovo.
- Ensured timely accounting for all purchase orders and work orders, enhancing inventory management.
- Managed operations support for Accounts Receivable/Payable, ensuring accurate billing and reconciliations.
- Standardised workflows through automation to enhance efficiency in billing and inventory processes.
- Conducted cost analyses against income to improve business performance metrics.
- Executed exception management and root-cause analysis to ensure audit readiness across operations.
- Closely worked finance team for Month End & year end closure
- Integrated new technologies into existing systems for improved functionality.
Sr. Project Coordinator
Reliance Jio Infocomm Limited
Mumbai
09.2017 - 09.2018
- Negotiated contracts with vendors, achieving significant cost savings on procurement.
- Managed complex projects from initiation to closure, ensuring timely completion.
- Coordinated procurement by creating purchase and work orders in ERP aligned with timelines.
- Verified vendor OPEX claims and prepared invoices for accurate finance processing.
- Collaborated with project leads during acquisition phases, supporting cross-functional execution.
- Conducted vendor account reconciliations and variance analysis to minimise errors.
- Mentored junior team members in project coordination and stakeholder communication.
- Facilitated coordination among teams for smooth project completion.
Service Desk Engineer
CMS IT Services
Mumbai
03.2016 - 09.2017
- Delivered Level 1 remote technical support for end users, resolving desktop and laptop incidents through effective call handling and ticket management.
- Analyzed and troubleshot technical issues by reviewing logs, conducting research, and providing timely updates to users until resolution.
- Managed user account support tasks, including password resets and access requests, while guiding users on software setup and IT features.
Education
MBA - Business Operations Management
Welingkar's Institute of Management
Mumbai 07.2010 - 06.2012
Bachelors Degree - Commerce
University of Mumbai
Mumbai 04.2007 - 03.2009
Skills
- Project management and planning
- Process improvement
- Vendor management
- Decision-making
- Problem-solving
- Team leadership
- Profit and loss analysis
- Quality assurance
- Internal audit
Certification
- SIX Sigma Foundation Jan 2025
- FALCON Leadership Program Reliance Retail Ltd
- Advance Excel Module 1 Jan 2012 Animatix Computer Education
ADDITIONAL INFORMATION
Languages: English, Hindi, Urdu, Marathi
Accomplishments
Special individual Award for Inventory reconcilation - 2025
CEO Excellence award for the year - 2024
Employee of the Quarter for exceptional performance
Best Team Award for hightest revenue generation among all brands 2021
Timeline
Manager Operations Support
Reliance Retail LTD
10.2018 - 06.2025
Sr. Project Coordinator
Reliance Jio Infocomm Limited
09.2017 - 09.2018
Service Desk Engineer
CMS IT Services
03.2016 - 09.2017
MBA - Business Operations Management
Welingkar's Institute of Management
07.2010 - 06.2012
Bachelors Degree - Commerce
University of Mumbai
04.2007 - 03.2009
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
swipe to browse
Work preference
Work Type
Full timeContract workLocation preference
On-siteRemoteHybridImportant to me
Career advancementWork-life balanceCompany CultureHealthcare benefitsSoftware
SAP MM, SAP SD , SAP FI/CO
EXCEL
Power Point Presentation
Tableau
CRM