Farzana Moosa
Dubai
Summary
Dedicated and results-oriented Pharmacy manager with experience leading high-performing teams and driving sales growth. Proven ability to optimize operational efficiency, enhance customer satisfaction and exceed revenue targets.
Overview
9
9
years of professional experience
Work History
Pharmacy Manager
Faith Healthcare Group( Med7 Pharmacy) Dubai
10.2021 - Current
- Monitored and managed a team of pharmacists,their performance to maximize productivity and customer satisfaction.
- Achieved individual and store sales targets.
- Upselling and cross selling of products other than prescribed medicines.
- Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Developed policies and procedures for effective pharmacy management.
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to DHA, benefits administration and general liability.
Pharmacist
Life Healthcare Group,Dubai
06.2019 - 11.2021
- Ensuring the accuracy of all services, prescriptions and products supplied.
- Supervision and training of pharmacy assistants.
- Communicating with customers/patients sympathetically and supportively
- Maintaining pharmaceutical stock, creating inventories and ordering more drugs
- To provide quality face to face customer interaction
- Have thorough understanding of various drugs and how they react with each other
- Advised patients on medication side effects and contraindications and explained proper administration.
- Educated patients on proper medication use.
Pharmacist
Shifa Medicals, India
01.2016 - 04.2019
- Utilize the ability to handle large volume of patients account accurately
- Ensure patients are given the proper awareness of drug side effects, intake mode from prescriptions, and drug composition by seeking direction from professional physicians
- Directly engage suppliers in purchase discussions to ensure that a steady increase in discount rate is approved on all pharmaceutical supplies
- Assist fellow staff to interpret physicians’ prescriptions for customers during rush hour on daily basis
- Responsible for providing professional service to patients with hyperlipidaemia, diabetes and hypertension concerning the mode of dosage, frequency of drug admission, and the possible side effects
- Apply management stock purchasing techniques that check expiration of acquired stock
- Document and control all records that make filing easy.
Education
Bachelor of Pharmacy - Pharmaceutical Medicine
Kerala University of Health Sciences
India01.2015
Skills
- Pharmacy operations management
- Inventory and restocking
- Training and mentoring
- Operations management
- Team building
- Purchasing management
- Wellness services
- Patient safety
- Insurance billing
- Sales optimization
- Patient education and counseling
- Professional ethics
Disclaimer
I here by declare that the above furnished information is true to my fullest knowledge and belief. Farzana V M
Languages
English
Advanced (C1)
Hindi
Upper intermediate (B2)
Malayalam
Bilingual or Proficient (C2)
Timeline
Pharmacy Manager
Faith Healthcare Group( Med7 Pharmacy) Dubai
10.2021 - Current
Pharmacist
Life Healthcare Group,Dubai
06.2019 - 11.2021
Pharmacist
Shifa Medicals, India
01.2016 - 04.2019
Bachelor of Pharmacy - Pharmaceutical Medicine
Kerala University of Health Sciences
Similar Profiles
ASWATHY S RAJUASWATHY S RAJU
Registered Nurse at Faith Healthcare Group(MED7)Registered Nurse at Faith Healthcare Group(MED7)
DR. INSHAD IQBALDR. INSHAD IQBAL
General Practitioner Dentist at FAITH HEALTHCARE GROUP(MED7)General Practitioner Dentist at FAITH HEALTHCARE GROUP(MED7)
ABDUL MUTALIBABDUL MUTALIB
PHARMACY CLUSTER MANAGER at MED7 HEALTHCARE GROUPPHARMACY CLUSTER MANAGER at MED7 HEALTHCARE GROUP
SADIQ ABBASSADIQ ABBAS
Banking Advisor at Fintrek Marketing Management LLCBanking Advisor at Fintrek Marketing Management LLC
NAVAS MOHAMEDNAVAS MOHAMED
Digital Marketing Manager & Team Lead at Invisor Management Training LLCDigital Marketing Manager & Team Lead at Invisor Management Training LLC