Fashwath Ali
Dubai
Summary
Rational System Analyst with 9 years of experience enhancing operations for organizations through information systems solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. Knowledgeable innovator known for recommending new technologies to enhance existing systems and introduce new systems.
Overview
10
10
years of professional experience
Work History
SYSTEM ANALYST
Dubai, NASH ENGINEERING FZCO
01.2019 - Current
- Serving as an IT Analyst by providing comprehensive IT support to a diverse user base, addressing hardware, software, and network-related issues promptly and effectively
- Installing, configuring, and upgrading software applications, operating systems, and hardware components to meet business requirements
- Collaborating with cross-functional teams to design, implement, and maintain IT infrastructure, including servers, networks, and systems
- Performing system administration tasks such as user management, security configurations, and software installations
- Monitoring system performance and proactively troubleshooting issues to ensure optimal operation and minimize downtime
- Proficient in Office 365 administration, including user management, license assignment, and security configuration
- Oversaw the deployment of Microsoft Teams for seamless flow of communication and collaboration across various departments
- Implementing and maintaining backup and recovery procedures, ensuring the integrity and availability of critical data
- Conducting regular system maintenance activities, including applying patches and updates, to ensure system stability and security
- Providing end-user training and create documentation to enhance IT knowledge and self-help resources within the organization
- Configured and optimized FortiGate policies, VPNs to safeguard the network infrastructure against cyber threats and attacks.
ICT
MUSCAT PRIVATE HOSPITAL
01.2017 - 01.2019
- Served as an ICT Support by providing technical support to end-users across the organization, resolving hardware, software, and network- related issues
- Installed, configured, and upgraded user device software applications and operating systems
- Assisted in setting up and maintaining IT infrastructure, including servers, routers, and switches
- Conducted regular backups and implemented recovery procedures to safeguard critical data
- Collaborated with vendors and service providers to troubleshoot and resolve system-related issues
- Assisted in network administration tasks, including configuring routers, switches, and firewalls
- Conducted training sessions and created user documentation to improve IT literacy among employees
- Contributed to developing and implementing IT policies and procedures to enhance efficiency and security.
BLUE DART EXPRESS DHL
01.2014 - 01.2016
- Served as an IT Support by providing technical assistance to end-users, resolving hardware and software issues
- Installed, configured, and maintained software applications and operating systems
- Assisted in managing user accounts, permissions, and access rights
- Conducted routine maintenance tasks, including system updates and patches
- Supported audio/video conferencing systems and other communication tools
- Collaborated with IT teams to implement and enhance IT policies and procedures
- Assisted in troubleshooting network connectivity and resolving network- related issues
- Maintained inventory of hardware and software assets, ensuring accurate records
- PARTICIPATED EVENTS
- Participated in the CNNC-ENEC NUCLEAR SUPPLIERS FORUM
- AUGUST 2023 to setup the projectors, screens, and banners
- Participated in ADIPEC (Abu Dhabi International Petroleum Exhibition &
- Conference) for IT-related matters, gaining valuable insights into industry trends and networking with key stakeholders in October 2023.
Education
Bachelor of Computer Applications -
Alvas College
Mangalore University12.2011
Skills
- IT Networking
- Software & Hardware Management
- Network Performance Monitoring
- Customer Support Services
- Software Installation
- Configuration, & Upgrades
- System Backup/Recovery
- VMWare
- Active Directory
- Windows Server
- Exchange Server
- Server Maintenance
- Information Security
Accomplishments
LETTER OF APPRECIATION MUSCAT PRIVATE HOSPITAL March 2018
Timeline
SYSTEM ANALYST
Dubai, NASH ENGINEERING FZCO
01.2019 - Current
ICT
MUSCAT PRIVATE HOSPITAL
01.2017 - 01.2019
BLUE DART EXPRESS DHL
01.2014 - 01.2016
Bachelor of Computer Applications -
Alvas College
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