Horse riding
Fatema Al Jneibi
Senior Quality and Excellence Specialist
Abu Dhabi
Summary
Experienced professional in quality and excellence management, with expertise in strategic planning, team leadership, governance, and policy development. Certified in project management, process re-engineering, quality auditing, and as an excellence assessor (ISO, EFQM, ICXS, TISSE, Government Excellence System "Fourth Generation"). Committed to contributing to my country’s advancement through strategic innovation and effective management. Seeking a challenging and progressive career in Quality and Excellence Management.
Overview
8
8
years of professional experience
16
16
Certifications
2
2
Languages
Work History
Senior Quality and Excellence Specialist
National Library and Archives
05.2020 - Current
Ensures that quality and excellence are embedded throughout the organization, supported by robust policies, and effective document control.
- Quality Assurance: Develop, implement, and maintain quality management systems to ensure compliance with quality and excellence standards.
- Policy Development: Create and update quality policies and procedures to ensure alignment with regulatory requirements and best practices.
- Document Control: Establish and manage a document control system to ensure all quality-related documents are properly maintained, reviewed, and approved.
- Process Management and Improvement: Leverage the ARIS system to model, analyze, and optimize business processes, enhancing overall efficiency and effectiveness. Identify areas for improvement in processes and products through methodologies such as Six Sigma and Lean.
- Team Leadership: Lead and train teams on quality standards, policies, and procedures.
- Data Analysis: Analyze quality metrics and performance data to identify trends and areas for improvement.
- Audits and Compliance: Conduct internal audits and ensure compliance with regulatory requirements and ISO standards.
- Customer Feedback: Gather and analyze customer feedback to drive quality initiatives.
- Collaboration: Work closely with other departments (e.g., core business, support service, and customer service) to ensure quality standards are met throughout the organization.
- Reporting: Prepare reports on quality performance for management and stakeholders.
- Training and Development: Provide training programs to staff on quality improvement techniques and tools.
- Corrective and Preventive Actions (CAPA): Develop and oversee CAPA processes to address non-conformities and prevent recurrence.
- Regulatory Compliance: Ensure that all policies and procedures comply with applicable laws and regulations.
- Change Management: Manage the process of document changes, and ensure that all stakeholders are informed and trained on updates.
Program Management Specialist
National Library and Archives
01.2019 - 05.2020
Managing National Archives programs and large-scale projects from inception to completion. Ensuring compliance with National Archives and PMI standards , coordinating project activities, engaging stakeholders, and driving successful outcomes.
- Program Development: Assist in the design, implementation, and evaluation of programs, ensuring alignment with organizational goals and objectives.
- Project Management: Manage project timelines, budgets, and resources to ensure successful delivery of program outcomes.
- Stakeholder Engagement: Collaborate with internal and external stakeholders to gather requirements, address concerns, and foster partnerships.
- Data Analysis: Collect and analyze data to assess program effectiveness and inform decision-making processes.
- Performance Monitoring: Monitor and evaluate project progress, identifying risks and implementing mitigation strategies to ensure successful outcomes.
- Documentation and Reporting: Maintain comprehensive project documentation and prepare reports on program performance, progress, and compliance with standards. Presented monthly metrics to top management to improve decision-making.
- Compliance: Ensure programs adhere to regulatory and organizational strategy, maintaining accurate documentation and records.
- Budget Management: Assist in budget planning and monitoring, ensuring efficient use of resources and compliance with funding requirements.
Quality and Excellence Specialist
National Library and Archives
08.2016 - 01.2019
Implement quality standards, policies, procedures, and tools to enhance overall operational excellence within the organization.
- Document Management: Monitor and manage the documentation processes for the National Archives, ensuring accuracy and compliance with established standards.
- Process Management: Oversee operations related to the archives, ensuring efficient workflow and adherence to quality standards.
- Internal Audit Compliance: Ensure the implementation of internal audit standards and facilitate the renewal of ISO certifications.
- ISO/EFQM Standards Support: Assist departments in applying ISO and EFQM standards to enhance organizational quality and excellence.
- Integrated Management System: Maintain records within the IMS, ensuring proper documentation and compliance.
- Document Classification and Publication: Codding and publishing documents in the integrated management system to ensure accessibility and traceability.
- Continuous Process Improvement: Monitor and evaluate processes within the archives to identify opportunities for improvement and ensure operational excellence.
Education
Diploma Of Education - Government Excellence Program Assessor
Hamdan Bin Mohammed Smart University
Abu Dhabi 04.2001 -
Bachelor of Science - Business Administration
Higher Colleges of Technology (HCT)
Abu Dhabi, United Arab Emirates 04.2001 -
Skills
Quality Assurance
Accomplishments
- Led the Zero Government Bureaucracy (ZGB) project at the National Library and Archives, enhancing service efficiency and quality by eliminating redundant procedures and requirements. Achieved a 65% simplification of administrative processes through the removal of superfluous steps, resulting in accelerated service delivery.
- Led the development of the executive regulation for the National Library and Archives, guiding the team through the entire process until the successful adoption of the regulation.
- Successfully renewed ISO and excellence certifications for nine standards for the National Library and Archives, maintaining compliance since 2015
- Contributed to the development of the National Archives strategy for the 3 cycles (2016- 2018, 2019-2021 and 2023-2032), providing insights into vision, mission, values, goals, and projects.
- Facilitated brainstorming sessions and leadership retreat to develop the strategic plan, successfully conducting SWOT analyses to identify strengths, weaknesses, opportunities, and threats.
- Conducted a study for the process re-engineering project following the merger of the National Archives and the National Library. Defined the scope of work, objectives, action plans, milestones, resource requirements, and delivery timelines.
- Developed Service Level Agreements (SLAs) between internal and external users to enhance communication and service delivery standards.
- Developed a prioritization model for the automation of processes and services, optimizing resource allocation and enhancing operational efficiency.
- Contributed directly to improving performance results and successfully achieving the strategic plan objectives for the cycle 2016-2018 and the cycle 2019-2021.
- Led the transition project to the ICXS:2019 global standard for customer experience, resulting in an 92% score for the National Archives.
- Spearheaded the implementation of the Customer Forum in 2020, successfully enhancing stakeholder engagement and facilitating valuable feedback to improve services.
- Implemented the requirements of the Fourth Generation Government Excellence Program (4th Generation) at the National Library and Archives, enhancing operational standards and fostering a culture of excellence.
- Presented a forum on "Best Practices in Project Management," organized by the Project Management Institute in the UAE in collaboration with the National Archives, and facilitated the discussion sessions.
- Organized and led a forum on "Benefits Realization Management" in collaboration with the Project Management Institute in the UAE and the National Archives, featuring engaging discussion sessions.
- Invited to attend the World Government Summit in 2019, 2022, 2023, and 2024, which is dedicated to shaping the future of governments.
- Attended the UAE Public Policy Forum in 2017, 2018, 2019, and 2020, engaging in critical discussions on significant public policy topics.
- Managed the participation program for excellence awards, contributing to the National Archives receiving the "Recognized for Excellence" certification at the five-star level, making it the first archival institution worldwide and the fourth organization in the country to achieve this designation from the European Foundation for Quality Management (EFQM).
- Managed and organized the "Best Practices in Project Management" forum, presented by the Project Management Institute (PMI), under the sponsorship of the National Archives and the Al Ain Municipality.
- Coordinated the "Future Transformation and Project Management" forum, presented by the Project Management Institute (PMI) and the National Archives.
- Enhanced the internal portal for the Integrated Management System (IMS) to manage organizational documents and ensure compliance with ISO requirements.
- Developed and managed an internal innovation management platform, facilitating the evaluation and implementation of employee suggestions and enhancing the organization’s capacity for innovation-driven projects.
- Engineered all 307 processes of the National Archives as part of the organizational process re-engineering project over four years, completing all project phases. Utilized ARIS, ARIS Smart Input, ARIS UNL Designer, ARIS Connect, and ARIS Publisher to map all end-to-end processes.
- Contributed to the implementation of the TISSE standard, assisting the National Archives in achieving a prestigious five-star rating.
Certification
Certified EFQM Assessor
Interests
Timeline
Lean six sigma green belt IASSC
08-2023
Certified Government Excellence Program Assessor
10-2022
Senior Quality and Excellence Specialist
National Library and Archives
05.2020 - Current
Internal Assessor - ICXS 2019
01-2020
Certified Lead Auditor - Occupational Health and Safety Management System 45001
10-2019
Portfolio Management - PMP
09-2019
Program Management Specialist
National Library and Archives
01.2019 - 05.2020
Agile Project Management - PMP
12-2018
Business Protocol and Etiquette
09-2018
Certified Lead Auditor – Quality Management Systems 9001
08-2018
Preparing emergency, crisis and disaster management plans
05-2018
Project Management Professional (PMP)
03-2018
Effective Presentation Skills
09-2017
Record Management: Manageing ongoing and intermediate documents
07-2017
Electronic archiving and its requirements
03-2017
Future Foresight and Strategy Management
02-2017
Quality and Excellence Specialist
National Library and Archives
08.2016 - 01.2019
Certified EFQM Assessor
07-2016
Business process re-engineering
06-2016
Diploma Of Education - Government Excellence Program Assessor
Hamdan Bin Mohammed Smart University
04.2001 -
Bachelor of Science - Business Administration
Higher Colleges of Technology (HCT)
04.2001 -
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