Fatemah Nassiri
Operation Manager / Project Manager
Dubai
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Professional Project Management Specialist with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs.
Overview
21
21
years of professional experience
1
1
Certification
4
4
Languages
Work History
Area Manager
Tips &Toes
Dubai
06.2011 - 10.2022
- Planned operations to meet established schedules, factoring in order demands and business forecasts.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Drove revenues and team morale by developing and deploying sales contests.
- Spearheaded successful charity sales program resulting in [Number]% sales growth.
- Oversaw routine maintenance programs and scheduled service to keep equipment functioning at peak levels.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Directed workforce planning, customer retention and customer service management for multiple locations.
- Transformed underperforming teams into productive, profitable teams.
- Improved process efficiency by implementing new cart retrieval process and correcting poor work habits.
- Collaborated with technical and administrative teams to develop and implement successful corrective plans.
- Exceeded sales forecast figures regularly through superior customer care.
- Maximized resource utilization and achieved production targets by managing day-to-day usage of department resources.
- Managed inventory and reduced shrinkage through detailed monitoring of daily operations and stock.
- Capitalized on new sales and business opportunities when developing partnerships with other companies, successfully increasing sales volume.
- Brought in exceptional candidates to boost team productivity and operational efficiency.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Resolved conflicts promptly to promote positive environment for customers.
- Wrote production reports to help senior leadership make accurate operational plans and decisions.
- Supervised 4 location managers and managed 218 assets, maintaining contractual, compliance and reporting requirements for all areas and assets.
- Evaluated production levels, quality standards and maintenance actions to identify and address operational problems and maintain targets.
- Reduced turnover by enhancing training, motivation and engagement strategies with all employees.
- Dedicated to expanding client bases by building lasting relationships.
Project Manager
Tips & Toes
Dubai
02.2013 - 02.2018
- Developed and initiated projects, managed costs and monitored performance.
- Updated operational methods and oversaw accounting procedures for improved efficiency.
- Maintained relationships with material vendors to lower costs and diversify capabilities.
- Met project deadlines without sacrificing build quality or workplace safety.
- Facilitated communication between internal personnel, contractors and vendors for project cohesion.
- Planned, designed and scheduled phases for large projects.
- Maintained compliance with regulatory parameters in complex projects with overlapping policies.
- Modified and directed project plans to meet organizational needs.
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
- Accelerated progress by continually reviewing performance, budgets and project timelines.
- Identified plans and resources required to meet project goals and objectives.
- Provided fiduciary oversight to remain within budget constraints, recommending project adjustments where necessary.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Maintained clear communication with precise technical writing to document and inform critical processes.
- Drove team success through shared vision and recognition of quality performance.
- Provided detailed product orders based on project drawings and technical specifications.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Managed projects from procurement to commission.
- Led project teams through design, construction and launch process.
HR Manager
Grand Flora
Dubai
04.2008 - 01.2011
- Coordinated immigration process for visa and green card applications to support mobility requests for domestic and international long and short-term assignments.
- Implemented standardized programs and policies, driving smooth operations, employee retention and engagement.
- Advised decision-makers on complex and confidential matters ranging from performance management to employee relations issues.
- Recommended, initiated and finalized HR actions regarding faculty and staff position management, compensation and employment postings, hiring proposals and new hire onboarding.
- Guided leaders and employees on company policies, programs, benefits and salary administration.
- Oversaw legal compliance with federal, state and local laws and regulations in addition to compliance with company policies and procedures.
- Supervised and mentored direct reports and developed talented HR teams.
- Advised executives on best practices for employee growth and productivity goals, consistently helping companies improve retention.
- Developed focused training programs, leadership pipeline and succession plans.
- Led decision-making and implementation of HR policies, procedures, programs and functions.
Salon Manager
Sister Beauty
Dubai
01.2007 - 01.2009
- Introduced new methods, practices and systems to reduce turnaround time.
- Scheduled employees to maintain adequate coverage during business hours.
- Directed marketing initiatives that increased business by [Number]%.
- Analyzed patrons' hair and physical features to determine and recommend beauty treatments and hairstyles.
- Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
- Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory and delegating tasks.
- Maintained general appointment calendar and set shift schedules.
- Performed statistical analyses to gather data for operational and forecast team needs.
Education
High School Diploma -
Kharazmi
Iran, Tehran 04.2001 -
Skills
Project planning and development
undefinedCertification
PMP - Project Management Professional
Timeline
Project Manager
Tips & Toes
02.2013 - 02.2018
Area Manager
Tips &Toes
06.2011 - 10.2022
HR Manager
Grand Flora
04.2008 - 01.2011
Salon Manager
Sister Beauty
01.2007 - 01.2009
High School Diploma -
Kharazmi
04.2001 -
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