Fatemeh Hussain Ranjbari
Receptionist
Dubai / Shrj,UAE
Summary
Positive and upbeat with strong relationship-building abilities. Professional and approachable with commitment to creating welcoming environment and delivering exceptional customer service. Skilled in communication and organization, ensuring smooth operations and positive interactions. Ready to contribute to success of any role.
Overview
11
11
years of professional experience
2026
2026
years of post-secondary education
Work history
Receptionist - Chairman Office
Emaar Properties PJSC
Dubai
01.2009 - 01.2017
- Managing receptionist area, including greeting visitors and responding to telephone and inperson requests for information.
- Handing all media and public relations inquiries.
- Served as central point of contact for all outside vendors needing to gain access to building.
- Wrote reports and correspondence from dictation handwritten notes.
- Dispersed incoming mail to correct recipients throughout office.
- Made copies, sent faxes, and handled all outgoing correspondence.
- Promoted to Chairman Office Reception (February 2011 - December 2013)
- Prepare Courier i.e. FedEx, Aramex & UPS, Invoices and translate the documents when required
- Handling Drivers.
- Office Maintains.
- Handling Guest List.
- Income and outgoing Documents.
- Hotel Booking, Invoices and etc.
- Promoted to Emaar Mall Group (December 2013 - January 2017)
- Managing receptionist area, including greeting visitors and responding to telephone and inperson requests for information.
- Handing all media and public relations inquiries.
- Served as central point of contact for all outside vendors needing to gain access to building.
- Wrote reports and correspondence from dictation handwritten notes.
- Dispersed incoming mail to correct recipients throughout the office.
- Made copies, sent faxes, and handled all outgoing correspondence.
Customer Service Centre
SALIK
01.2008 - 01.2009
- Dealing with customer enquiries by telephone, email, letter or face to face.
- Ensuring that a customer's problem is brought to a satisfactory conclusion.
- Involved in developing a customer service policy.
- Collecting and analyzing data to monitor the level of customer service.
- Making sure that all the procedures are adhered up-to date.
- Completing all administrative tasks and updating records.
- Occasionally having to work in the company call center.
- Ensuring all telephone calls is answered within a specified time frame.
- Using Word & Excel to write reports create and update customer information.
- Maximising every customer satisfaction enquiry.
- Promoted to Violation Department, Abu Dhabi, UAE (After 2 month of joining)
- Handling the Fins of SALIK (only for Abu Dhabi)
- Handling the Angry customers
- Coordinating with concerned person to fulfill customer requirement on time with Commitment to Excellence.
- Updating daily report on Excel.
Tele-marketer
Due Net Marketing
08.2007 - 11.2007
- Company Overview: Advertisement Company
- Get in touch with private or businesses individuals by telephone to plead for goods or services.
- Answer questions from customers.
- Fill all the information into the computer.
- Obtained information from customers including name, address, and payment type.
- Explained products, prices and services to the customers.
- Other responsibilities include recording address, names, purchases, and reactions of prospects contracted.
- Wrote and telephoned letters to answer to follow up initial sales contracts or to correspondence from customers.
- Maintained records of accounts, contacts, and orders.
- Carried out market and client survey to gather information about potential customers.
- Advertisement Company
Customer Service Representative
02.2006 - 03.2007
- Worked as Customer Service Representative Organized by M/s Diva Event Management & Organizations (2006 Feb - Mar)
- Promotion works for the brand - Sony Ericson (2006 April - Jun)
- Promotion works with Panasonic Company (2006 July - Aug)
- Worked as a Merchandiser with Etisalat for their Product 'Blackberry (2006 Oct - Dec)
- Public Relation work for M/s Etisal Event Management (2007 Feb - March)
M/s Real Media
01.2006 - 12.2006
- Company Overview: Zee Arabia Channel
- Zee Arabia Channel
- Commercial Add films
Education
BBA -
Geneva Business School
Secretarial and Administration -
Nadia Institute
O Level - undefined
Dubai Campus Institute
Our Own English High School ( IGCSE )
Skills
- Multi-phone system expert
- Document management
- Administrative support, Data Entry
- Strong interpersonal skills
- Detail-oriented
- Security process
- Vendor Coordinator
- Microsoft office suit
- Proficient in Microsoft office ie: Outlook
- Proficient in MS Word, Excel, Power point
- Proficient in Oracle ERP
- Front desk security protocols
- Reception area maintenance
- Hospitality standards
- Billing experience
- Calm under pressure
Languages
Arabic
Fluent
English
Fluent
Hindi
Upper intermediate
Personal Information
- Date of birth: 12/02/86
- Nationality: Iranian
- Marital status: Married
- Religion: Muslim
- Visa status: Husband Visa
Affiliations
- Art, photography, public speaking and reading Books
Timeline
Receptionist - Chairman Office
Emaar Properties PJSC
01.2009 - 01.2017
Customer Service Centre
SALIK
01.2008 - 01.2009
Tele-marketer
Due Net Marketing
08.2007 - 11.2007
Customer Service Representative
02.2006 - 03.2007
M/s Real Media
01.2006 - 12.2006
O Level - undefined
Dubai Campus Institute
BBA -
Geneva Business School
Secretarial and Administration -
Nadia Institute
Our Own English High School ( IGCSE )