Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hi, I’m
Fatemeh Salah
Al Ain,United Arab Emirates
Summary
Overview
11
years of professional experience
1
Certification
Work History
Kanad HospitalAl Ain, UAE
Customer Service
10.2020 - Current
Job overview
- Worked in outpatients clinics (Adult UCC, OBUCC, Peds UCC, Pediatric Clinic, Specialty clinic, Women's clinic, infusion center), In-patient wards (Antenatal, Birthing Center, admission levels, VIP Ward) and OR (Day Case and Admissions)
- Check Insurance Coverage, Check patient's eligibility.
- Register patients for appointments, walk-In and updating insurance details with advance collection cash, credits, bank transfer, teller and Cheques.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Supported executive leadership and office staff by managing operational workflow.
- Carried out day-day-day duties accurately and efficiently.
- Offered friendly and efficient service to patients.
- Participated in team-building activities to enhance working relationships and support teamwork.
- Actively listened to patients, handled concerns quickly and escalated major issues to TLs or to patient advocate.
- Answered multi-line phone systems to manage incoming and outgoing calls for busy department.
- Provided information for patient admissions and discharges to foster timely processing.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective patient satisfaction rates.
- Trained staff on operating procedures and hospital services.
- Worked flexible schedule and extra shifts to meet work needs.
- Birth Certificate Project.
SEHA- Asharej Screening CenterAl Ain
Registration Officer (Volunteering)
07.2020 - 10.2020
Job overview
Study Smart Center LLC – The Princeton Review | Inlingua Al Ain
Student Counselor
02.2020 - 10.2020
Job overview
- Pointed students to relevant information about academic and personal support services available on campus.
- Advised students individually and in groups on academic programs for individual interests.
- Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
- Helped students develop organizational, time management and study skills.
- Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
- Collaborated with parents, school faculty and social workers to address problems and grow student success.
- Counseled students regarding course and program selection, class scheduling and registration and career planning.
- Planned and promoted career planning presentations, work experience programs and career workshops.
Al Ainway Home Care Al Ain
Assistant Manager
03.2019 - 05.2019
Job overview
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
- Acceptance of new patient is depending on the collective decision with the Manager, Head Nurse & Physician.
- Monitor patient care for quality on daily basis by communicating with the nurses and physiotherapist on phone/email or visit (if required) and reviewing & monitoring of Nurse/ PT progress notes.
Arabic Canadian Medical CenterAl Ain
Receptionist Supervisor
01.2019 - 02.2019
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Greeted customers and visitors in-person and via telephone calls.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
Dar Al Fatina Fashion DesignAl Ain
Retail Store Manager
11.2014 - 11.2015
Job overview
- Managed store organization, maintenance and purchasing functions.
- Trained team members in successful strategies to meet operational and sales targets.
- Resolved customer service issues promptly.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
WeCare Home Health CenterAl Ain
Personal Assistant
10.2012 - 10.2013
Job overview
- Displayed absolute discretion at handling confidential information.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Utilized personal and professional networks to identify, acquire and manage new patients.
- Updated executives on changing business needs by thoroughly documenting internal and client meetings.
Education
Al Ain University of Science & TechnologyAl Ain, United Arab Emirates
Bachelor of Business Administration from Finance And Banking
01.2018
University Overview
- Member of [Innovators and Entrepreneurs Platform] as one of the Participant Projects in Innovators and Entrepreneurs Forum
- Continuing education in Public Relations, Protocol and etiquette,
Abu Dhabi Islamic BankAl Ain
Internship from Customer Service
11.2017
University Overview
Benha UniversityBenha, Egypt
Internship from Finance And Banking
08.2017
University Overview
Skills
- Flexible and Adaptable
- Collaboration
- Conflict Resolution
- Customer Service
- Microsoft Office
- Good listening skills
- Responsible
- Data Entry
- Organization and Time Management
Accomplishments
Accomplishments
- Collaborated with team of [Innovators and Entrepreneurs Platform] as one of the Participant Projects in Innovators and Entrepreneurs Forum.
Certification
- Training - Khalifa Fund For Enterprise Development
- Business Plan Preparation
- SheMeansBusiness Digital Skills
- Future Trends in Information Technology
- Steps of Starting An E-commerce Business
- Training - Tafkeer - Innovation Virtual Institute
- Google Apps For Business Management
- Training - Canadian Smart Learning Institute
- English Language
Languages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Customer Service
Kanad Hospital
10.2020 - Current
Registration Officer (Volunteering)
SEHA- Asharej Screening Center
07.2020 - 10.2020
Student Counselor
Study Smart Center LLC – The Princeton Review | Inlingua
02.2020 - 10.2020
Assistant Manager
Al Ainway Home Care
03.2019 - 05.2019
Receptionist Supervisor
Arabic Canadian Medical Center
01.2019 - 02.2019
Retail Store Manager
Dar Al Fatina Fashion Design
11.2014 - 11.2015
Personal Assistant
WeCare Home Health Center
10.2012 - 10.2013
Al Ain University of Science & Technology
Bachelor of Business Administration from Finance And Banking
Abu Dhabi Islamic Bank
Internship from Customer Service
Benha University
Internship from Finance And Banking
- Training - Khalifa Fund For Enterprise Development
- Business Plan Preparation
- SheMeansBusiness Digital Skills
- Future Trends in Information Technology
- Steps of Starting An E-commerce Business
- Training - Tafkeer - Innovation Virtual Institute
- Google Apps For Business Management
- Training - Canadian Smart Learning Institute
- English Language
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