Fathi Mohamed Fathi
AbuDhabi
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
2
2
years of professional experience
Work History
Intern
Alain Pharmacy
12.2019 - 01.2020
- Analyzed problems and worked with teams to develop solutions.
- Participated in workshops and presentations related to projects to gain knowledge.
- Interacted with customers by phone, email, or in-person to provide information.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Used pharmacy software to enter prescription and insurance information.
Pharmacy Trainee
Alain Pharmacy
01.2021 - 02.2021
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Counseled patients on new medications and OTC products.
Pharmacy Trainee
NMC Hospital
09.2021 - 12.2021
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Counseled patients on new medications and OTC products.
- Followed department policies, procedures and best practices for pharmacy operations.
- Used pharmacy software to enter prescription and insurance information.
- Provided friendly customer service at drop-off and pick-up counters.
- Assisted pharmacist in final review of filled prescriptions.
- Communicated closely with patients, ensuring medical information was kept private.
Assisted pharmacist in final review of filled prescriptions.
Education
Bachelor of Science - Pharmacy
Alain University
Alain06.2021
Skills
- Narcotics Inventory Management
- Health Insurance Plan Knowledge
- Electronic Prescription Review
- Patient Education and counseling
- Prescription record reviews
- Communication
- Critical Thinking
- Problem-Solving Skills
- Updating Medication Histories
- FDA Drug Safety Guidelines
- Team Collaboration
- Quality Assurance and Control
Languages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Pharmacy Trainee
NMC Hospital
09.2021 - 12.2021
Pharmacy Trainee
Alain Pharmacy
01.2021 - 02.2021
Intern
Alain Pharmacy
12.2019 - 01.2020
Bachelor of Science - Pharmacy
Alain University
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