Fathi Sadi
Abu Dhabi
Summary
Civil Engineer with strong technical sales experience and hands on involvement in supporting digital, automated, and hardware based engineering systems.
Skilled in technical troubleshooting, system deployment, customer onboarding, and on site coordination across construction related environments. Experienced in training users, preparing technical documentation, and delivering first line support through remote tools and field visits. Possesses solid understanding of concrete technology, site operations, and sensor-based monitoring fundamentals. Currently pursuing a Master’s degree in Water Resources Engineering, combining technical engineering insight with commercial expertise across UAE and MEA markets.
Overview
9
9
years of professional experience
Work history
Key Account Manager
5PL Logistics Solutions
Abu Dhabi
06.2023 - 12.2025
- Managed key accounts across logistics and supply chain sectors, ensuring high customer satisfaction and retention.
- Developed customized service solutions based on client needs and operational requirements.
- Conducted presentations, business reviews, and onboarding sessions for new and existing clients.
- Acted as a central point of contact for customer support, addressing inquiries through remote and on-site coordination.
- Collaborated with internal teams to enhance service quality and streamline delivery processes.
- Identified new opportunities, achieving 40% growth in account revenue.
Technical Sales Engineer
Craftsman Automation
Dubai
09.2021 - 05.2023
- Delivered technical support for automated storage systems, including installation, calibration, system setup, diagnostics, and field troubleshooting.
- Conducted product demos, technical presentations, and on-site training sessions for engineers, supervisors, and key users.
- Prepared technical manuals, configuration guides, and customer-facing documentation.
- Participated in 15+ system deployments, ensuring correct device configuration, testing, and operational readiness.
- Provided structured feedback to R&D teams for product enhancements and new feature development.
- Resolved 95% of customer issues on first contact and contributed to > $500K annual sales revenue.
Project Coordinator
Emirates Logistics
Sharjah
08.2019 - 08.2021
- Coordinated end to end project activities, including technical readiness, equipment setup, site inspections, and deployment scheduling.
- Supervised on-site civil works inside warehouses, including concrete floor inspections, load bearing verification, and compliance checks with engineering specifications.
- Performed site visits to ensure readiness for installations, supported field teams, and verified system performance.
- Conducted QA/QC checks, prepared technical reports, and improved communication efficiency between clients, contractors, and internal teams.
- Supported process improvements that reduced operational costs by 10% and improved delivery performance by 90%.
Senior Marketing Coordinator
Golden star co.
Gaza Strip
03.2018 - 04.2019
- Conducted market research, competitor analysis, and pricing insights supporting commercial strategies.
- Coordinated marketing campaigns and customer engagement events.
- Supported business development teams with sales enablement materials.
Intern Site Engineer
Coastal Municipalities Water Utility- CMWU
Gaza Strip
02.2017 - 02.2018
- Worked on water, sewage, and drainage infrastructure projects.
- Performed site supervision, inspections, reporting, and compliance verification.
- Assisted with concrete works, structural checks, and construction operations.
Education
Civil Engineer - Building and Construction Management Engineering
University of Palestine
/2015 - /2019
Skills
- Customer Communication
- Problem Solving
- Training & Presentation
- Time Management
- Adaptability Under Pressure
- Cross-Functional Collaboration
- Market Research & Analysis
Languages
Arabic
Native
English
Proficient (C2)
Timeline
Key Account Manager
5PL Logistics Solutions
06.2023 - 12.2025
Technical Sales Engineer
Craftsman Automation
09.2021 - 05.2023
Project Coordinator
Emirates Logistics
08.2019 - 08.2021
Senior Marketing Coordinator
Golden star co.
03.2018 - 04.2019
Intern Site Engineer
Coastal Municipalities Water Utility- CMWU
02.2017 - 02.2018
Civil Engineer - Building and Construction Management Engineering
University of Palestine
/2015 - /2019