Fathima Nazar
Dubai
Summary
Dynamic marketing and customer service professional with a proven track record at NMC Royal Hospital and Kingster Education. Expertise in brand management and digital marketing facilitates the development of strategies that enhance engagement and drive sales. Proficient in data analysis and client relationship management, delivering impactful presentations that effectively resonate with diverse audiences. Career aspirations focus on leveraging these skills to drive innovative marketing solutions.
Overview
6
6
years of professional experience
Work History
Senior Customer Service Executive
NMC Royal Hospital
Abu Dhabi
01.2021 - 01.2023
- Kept watchful eye on front desk to encourage protected library environment.
- Processed payments for registrations, including cash, checks, credit cards, and online transactions.
- Responsible for the day-to-day administration of the office.
- Receives and registers client-provided documents, including in-house generated corporate documents and incoming outside correspondence.
- Ensures proper corporate document classification, sorting, filing, and proper archiving.
- Performs corporate document quality checks regularly.
- Provided customer service support and advice on regulations and requirements regarding various registration programs.
Marketing Executive
Kingster Education
India
01.2017 - 02.2019
- Developed and implemented marketing strategies to increase brand awareness and sales.
- Monitored competitor activity and prepared detailed reports on performance metrics.
- Developed marketing strategies based on corporate objectives and market trends.
- Deliver tailored presentations on courses, services, or appeals to engage and persuade potential customers, or donors.
- Customize sales pitches to align with individual needs and preferences for better engagement.
- Designed and implemented email marketing campaigns to nurture leads and retain customers.
Education
CIVIL ENGINEER -
St. Thomas Institute of Science and Technology
01.2017
Skills
- Brand management
- Marketing strategy
- Data analysis
- Presentation skills
- Competitor research
- Digital marketing
- Customer service
- Client relationship management
Languages
- English
- Hindi
- Malayalam
Personal Information
Visa Status: I am currently residing in the UAE on a Family Visa and am eligible to work.
Languages
Malayalam
First Language
English
Advanced (C1)
C1
Hindi
Upper Intermediate (B2)
B2
Accomplishments
- Became 2 times as the Best Employee of the Month at NMC Abu Dhabi in the year 2022
References
References available upon request.
Timeline
Senior Customer Service Executive
NMC Royal Hospital
01.2021 - 01.2023
Marketing Executive
Kingster Education
01.2017 - 02.2019
CIVIL ENGINEER -
St. Thomas Institute of Science and Technology
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